The letter was not parsed into the event (which was in spam yesterday)

[quote] Kupriyan Vladislav Valerievich wrote: 1. Yesterday (Jul 28, 2021 5:18 PM) emailed From d.krivushko@partner.prom.ua Today I found that the letter did not enter the box Here is the filter https://baza.cn.ua/admin/shop/report/event/?evtype=&direction=&sourceid=... Then I found this letter in the mail in spam Moved from spam to inbox But the letter still didn't get into the box Previously, there were similar situations and similar letters were parsed, but for some reason it didn’t hit I would like to understand why Here are the mail settings https://baza.cn.ua/admin/shop/integrations/imap-1/control/ There "Parsity Leaves Repair" is empty Perhaps you need to check the boxes "Do not check the date of the rest of the sheet when parsing the mail" or "Do not check the UID of the rest of the sheet when parsing the mail" [/quote] Letter UIDs are built depending on the sequence inside the mailbox directory. That is, being in SPAM - a letter can have an identifier of 30, and when moving to Inbox - 20 or 300, depending on the number of letters in the directory. By default, letters are parsed for the last day of parsing (let's take the current one), skipping previously passed UIDs. If the mailbox has not been parsed, the entire mailbox will be parsed or from the date specified in the "Parse mails starting from" setting. If you specify the setting "Ignore the date of the last letter when parsing mail" - absolutely all letters from the mailbox will be parsed. And if you also specify "Do not take into account the UID of the last letter when parsing mail" - then the previously passed UIDs will be re-parsed with a check for the presence in events. Alternatively, using the above settings, you can reparse the mailbox. [quote] Kupriyan Vladislav Valerievich wrote: 2. Some slow parsing process was also noticed Here is an example of a task https://baza.cn.ua/admin/customorder/issue/47485/edit/ The task started after 30 minutes, although it shows that it started after 13 minutes Why could this be? [/quote] This is a matter of individual case. You can independently check the speed of work (after all, creating a task on a minute cron is an action) - what can slow down the cron, etc. Unfortunately, I can't look into someone else's past to tell what happened there.