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Email parsing abnormally

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Hello. Somehow clumsily very doubtful description of a problem. Can you provide a screenshot of how the letter looks in the mailer and what is the difference with what the box shows you?
13.11.2020, 15:24
Original comment available on version: ru

Куприян Владислав Валерьевич
Baza.cn.ua / Integrator (FOP Kupriyan)
Here's what it looks like in the mail (attachment)
Also in the task https://baza.cn.ua/admin/customorder/issue/27243/edit/ there is no text in the description (see original)
Although there is https://baza.cn.ua/admin/customorder/issue/27254/edit/
13.11.2020, 16:16
Original comment available on version: ru

https://prnt.sc/ving57 look somewhere here the source code of the letter, you will see the same thing.
13.11.2020, 16:22
Original comment available on version: ru

Куприян Владислав Валерьевич
Baza.cn.ua / Integrator (FOP Kupriyan)

Bodyako Dmitry
Employee wrote:
https://prnt.sc/ving57 look somewhere here the source code of the letter, you will see the same thing.

I don't need the source code I need:
1. The same view as in the mailer, why is it not there?
2. It is necessary that in the task there be a reference "Checking the sheet: ...." as here https://baza.cn.ua/admin/customorder/issue/27264/edit/ but it is not here https:// baza.cn.ua/admin/customorder/issue/27243/edit/ why?
13.11.2020, 17:30
Original comment available on version: ru

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