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Extra processes are created

Processes are created from some letters, although automation (Turn letter into a process) is not configured.
Original question is available on version: ru

Answers:

Good evening Alena.
Can you please reset the links to the processes that are being created?
02.10.2020, 20:53
Original comment available on version: ru

Суханіцький Андрій OneBox CORP
OneBox Corp - Інтегратор
Personal license
I assume that the problem is that here http://crm.ckp.kiev.ua/admin/shop/settings/notification-email-box/ you need to set the setting https://i.imgur.com/Dl0jqhJ.png
By default, if mail is registered here https://i.imgur.com/fEKdQiJ.png, then the system creates tasks for it. Try checking https://i.imgur.com/Dl0jqhJ.png - it should help
03.10.2020, 12:34
Original comment available on version: ru

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