I assume that the problem is that here http://crm.ckp.kiev.ua/admin/shop/settings/notification-email-box/ you need to set the setting https://i.imgur.com/Dl0jqhJ.png
By default, if mail is registered here https://i.imgur.com/fEKdQiJ.png, then the system creates tasks for it. Try checking https://i.imgur.com/Dl0jqhJ.png - it should help
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