Error while displaying data in dashboard
There is a dashboard http://crm.enzim.biz/dashboard/?typeView=1&userNameMain=%D0%90%D0%BD%D1%82%D... D0%BA%D0%BE%D0%BB%D0%B0%D0%B5%D0%B2%D0%B8%D1%87&dashboardView=dashboard
Missed calls are displayed in the dashboard
If you look at the events, there are no missed calls http://crm.enzim.biz/admin/shop/report/event/?evtype=call&direction=&sou... %3A59&from=&to=105&channel=&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox=
Original question is available on version: ru
https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор
Missed calls are displayed in the dashboard
If you look at the events, there are no missed calls http://crm.enzim.biz/admin/shop/report/event/?evtype=call&direction=&sou... %3A59&from=&to=105&channel=&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox=
Answers:
Because the dashboard takes into account missed calls without taking into account the direction of the call.
For some reason (apparently, integration with telephony is configured this way) - there are missed outgoing calls in events http://crm.enzim.biz/admin/shop/report/event/?evtype=call&direction=&sou... =1&datefrom=&dateto=2021-09-27+23%3A59&from=105&to=&channel=&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox=
For some reason (apparently, integration with telephony is configured this way) - there are missed outgoing calls in events http://crm.enzim.biz/admin/shop/report/event/?evtype=call&direction=&sou... =1&datefrom=&dateto=2021-09-27+23%3A59&from=105&to=&channel=&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox=
28.09.2021, 17:04
Original comment available on version: ru
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