Orders with Prom are not transferred
Good afternoon, starting from May 17, orders are not transferred to Box from the tura.prom.ua store. Before that, everything was ok. Already replaced the API key, but did not help. We talked for a long time with the technical support of the prom, they insist that everything works on their side and their API normally returns information at the request of the system. They insist that we have problems. The joke is that information from our other stores is transferred to the prom normally. Only problems with this. Please fix
Original question is available on version: ru
Answers:
I assume that at the Tura stage, in which it is indicated to create processes, you indicated some kind of action that throws an error.
Because of this, processes are created without switching to the desired process (here is the last order from tura https://box.zapasik.com.ua/admin/customorder/order/40182/edit/ )
I added logging - make a test order, I'll tell you more specifically what the error is
Because of this, processes are created without switching to the desired process (here is the last order from tura https://box.zapasik.com.ua/admin/customorder/order/40182/edit/ )
I added logging - make a test order, I'll tell you more specifically what the error is
18.05.2021, 16:20
Original comment available on version: ru
Thanks for the quick response. After you made the changes, nothing happened, because there are new orders on the Prom on the Tour, and they were not dragged into the box. If the transfer of orders worked, then box would have to pick up orders that are not in the system. The error lies in the fact that orders that are created on the prom are not pulled into the box. But, I emphasize that this happens only in the Tura store, in other stores everything is in order, and orders fall into the box.
18.05.2021, 16:41
Original comment available on version: ru
Read again what I wrote to you and what I asked you to do.
18.05.2021, 16:46
Original comment available on version: ru
Just created a test order in Prom 152469320
18.05.2021, 17:00
Original comment available on version: ru
I logged the error "No message id"
Actually, there is an error in your BP setting https://box.zapasik.com.ua/admin/shop/workflowstatus/322/action/new/ - you specified the action to change the status of the message, when it is not a message from the promo - that's the error. I recommend removing the action.
I switched the problematic processes to a manual order through the database - then manually switch to the desired stage through the list.
Actually, there is an error in your BP setting https://box.zapasik.com.ua/admin/shop/workflowstatus/322/action/new/ - you specified the action to change the status of the message, when it is not a message from the promo - that's the error. I recommend removing the action.
I switched the problematic processes to a manual order through the database - then manually switch to the desired stage through the list.
18.05.2021, 17:08
Original comment available on version: ru
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