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OneBox: https://crm.kidzaza.com.ua/
Good afternoon! The essence of the problem in a nutshell - IDs of product categories for Rosettes are no longer transmitted in XML export.
In "Automatic actions once an hour" there is an action "Export products in XML format (Rozetka.ua)" (the very first one).
Worked with him for a long time, everything was fine.
A month ago, it was necessary to turn off sales on Rozetka for a while. We decided to do it quickly and without losing data for Rozetka, so as not to go through repeated moderation. We just created 2 new fields with "fake" zero balances and in the Action we replaced "Product Availability" and "Product Quantity Remaining" with these "fake" ones. Synchronization passed, the goods simply went into inactive - "Out of stock".
Yesterday we decided to resume sales. We switched the fields back to the ones needed to transfer the actual balances. Everything is in order here, the rem
OneBox: https://crm.kidzaza.com.ua/ Good afternoon! The essence of the problem in a nutshell - IDs of product categories for Rosettes are no longer transmitted in XML export. In "Automatic actions once an hour" there is an action "Export products in XML format (Rozetka.ua)" (the very first one). Worked with him for a long time, everything was fine. A month ago, it was necessary to turn off sales on Rozetka for a while. We decided to do it quickly and without losing data for Rozetka, so as not to go through repeated moderation. We just created 2 new fields with "fake" zero balances and in the Action we replaced "Product Availability" and "Product Quantity Remaining" with these "fake" ones. Synchronization passed, the goods simply went into inactive - "Out of stock". Yesterday we decided to resume sales. We switched the fields back to the ones needed to transfer the actual balances. Everything is in order here, the rem
Tyndyk Maxim Vadimovich Administrator wrote: Let's look at the example of some product, which has the category name from the socket filled in the additional field (selected in the action).
[quote]
Tyndyk Maxim Vadimovich
Administrator wrote:
Let's look at the example of some product, which has the category name from the socket filled in the additional field (selected in the action).
[/quote]
You can take the product from the screenshot above: https://crm.kidzaza.com.ua/admin/shop/products/114171/edit/
In the price list there is a category ID: https://prnt.sc/xrink8
Tyndyk Maxim Vadimovich Administrator wrote: Let's look at the example of some product, which has the category name from the outlet filled in an additional field (selected in the action).
In general, we upload almost all of these filtered products to Rosette: https://crm.kidzaza.com.ua/admin/shop/products/?filteremptyfieldid=&filterpr... &filterbrands=53%2C407%2C98%2C118%2C410%2C260%2C106&filtercustomtrend127=&filtercustomvivodimnasayt2=&supplierid=&categoryid=&searchLine= They all have an extra. the field selected in the action. And only 36 products have a category ID transmitted now, although a month ago everything was fine for everyone.
[quote]
Tyndyk Maxim Vadimovich
Administrator wrote:
Let's look at the example of some product, which has the category name from the outlet filled in an additional field (selected in the action).
[/quote]
In general, we upload almost all of these filtered products to Rosette: https://crm.kidzaza.com.ua/admin/shop/products/?filteremptyfieldid=&filterpricefrom=&filterpriceto=&filtercustomvigruzhatnamarketpleysi94=&filtername=&filterid=&filterbarcode=&filtercode1c=&filterarticul= &filterbrands=53%2C407%2C98%2C118%2C410%2C260%2C106&filtercustomtrend127=&filtercustomvivodimnasayt2=&supplierid=&categoryid=&searchLine=
They all have an extra. the field selected in the action. And only 36 products have a category ID transmitted now, although a month ago everything was fine for everyone.
Tyndyk Maxim Vadimovich Administrator wrote: Let's look at the example of some product, which has the category name from the outlet filled in an additional field (selected in the action).
Maybe take a look at this ticket?
[quote]
Tyndyk Maxim Vadimovich
Administrator wrote:
Let's look at the example of some product, which has the category name from the outlet filled in an additional field (selected in the action).
[/quote]
Maybe take a look at this ticket?
Junger Irina wrote: Good afternoon. The problem is not solved. Can anyone help us?
If I undertook - I will definitely try to help you when I have time for it.
Junger Irina wrote: Maybe take a look at this ticket?
I'll be watching right now.
Junger Irina wrote: In general, we upload almost all of these filtered products to Rozetka: https://crm.kidzaza.com.ua/admin/shop/products/?filteremptyfieldid=&filterpr... They all have an extra. the field selected in the action. And only 36 products have a category ID transmitted now, although a month ago everything was fine for everyone.
ok, I will now look at an example of one of the filtered products.
[quote]
Junger Irina wrote:
Good afternoon. The problem is not solved. Can anyone help us?
[/quote]
If I undertook - I will definitely try to help you when I have time for it.
[quote]
Junger Irina wrote:
Maybe take a look at this ticket?
[/quote]
I'll be watching right now.
[quote]
Junger Irina wrote:
In general, we upload almost all of these filtered products to Rozetka: https://crm.kidzaza.com.ua/admin/shop/products/?filteremptyfieldid=&filterpr...
They all have an extra. the field selected in the action. And only 36 products have a category ID transmitted now, although a month ago everything was fine for everyone.
[/quote]
ok, I will now look at an example of one of the filtered products.
On the example of the product https://crm.kidzaza.com.ua/admin/shop/products/117859/edit/ - it is indicated in the additional field "Children's caps and baseball caps"
But there is no such category in the Rosette directory https://crm.kidzaza.com.ua/admin/shop/custom/object/directory/2/. Available in Ukrainian https://crm.kidzaza.com.ua/admin/shop/custom/object/directory/2/?name=%D0%BA%D0%B5%D0%BF%D0%BA%D0% B8&categoryid=&parentid=&ok=%D0%A4%D0%B8%D0%BB%D1%8C%D1%82%D1%80%D0%BE%D0%B2%D0%B0%D1%82%D1%8C
Most likely, this is exactly the problem - the Rosette category directory has changed to the Ukrainian language (issuing the Rosette API https://api.seller.rozetka.com.ua/apidoc/#api-MarketCategories-MarketCategorySearch ), and now you don’t have category names match.
And no one was warned about these changes .. Thank you, let's try to test it on this product - change the name of the category to Ukrainian and see what it transmits. We will report the results.
[quote]
Tyndyk Maxim Vadimovich
Administrator wrote:
On the example of the product https://crm.kidzaza.com.ua/admin/shop/products/117859/edit/ - it is indicated in the additional field "Children's caps and baseball caps"
But there is no such category in the Rosette directory https://crm.kidzaza.com.ua/admin/shop/custom/object/directory/2/. Available in Ukrainian https://crm.kidzaza.com.ua/admin/shop/custom/object/directory/2/?name=%D0%BA%D0%B5%D0%BF%D0%BA%D0% B8&categoryid=&parentid=&ok=%D0%A4%D0%B8%D0%BB%D1%8C%D1%82%D1%80%D0%BE%D0%B2%D0%B0%D1%82%D1%8C
Most likely, this is exactly the problem - the Rosette category directory has changed to the Ukrainian language (issuing the Rosette API https://api.seller.rozetka.com.ua/apidoc/#api-MarketCategories-MarketCategorySearch ), and now you don’t have category names match.
[/quote]
And no one was warned about these changes ..
Thank you, let's try to test it on this product - change the name of the category to Ukrainian and see what it transmits. We will report the results.
Good afternoon. Indeed, the problem was that Rozetka translated the directory of categories into Ukrainian and did not notify anyone about it. Moreover, it was not fully translated - some categories remained in Russian (we still had 36 products on sale), so we had to check each one and put it in fact in accordance with the directory. Goods are slowly synchronized and appear on sale. Thank you very much for your help.
[quote]
Tyndyk Maxim Vadimovich
Administrator wrote:
On the example of the product https://crm.kidzaza.com.ua/admin/shop/products/117859/edit/ - it is indicated in the additional field "Children's caps and baseball caps"
But there is no such category in the Rosette directory https://crm.kidzaza.com.ua/admin/shop/custom/object/directory/2/. Available in Ukrainian https://crm.kidzaza.com.ua/admin/shop/custom/object/directory/2/?name=%D0%BA%D0%B5%D0%BF%D0%BA%D0% B8&categoryid=&parentid=&ok=%D0%A4%D0%B8%D0%BB%D1%8C%D1%82%D1%80%D0%BE%D0%B2%D0%B0%D1%82%D1%8C
Most likely, this is exactly the problem - the Rosette category directory has changed to the Ukrainian language (issuing the Rosette API https://api.seller.rozetka.com.ua/apidoc/#api-MarketCategories-MarketCategorySearch ), and now you don’t have category names match.
[/quote]
Good afternoon. Indeed, the problem was that Rozetka translated the directory of categories into Ukrainian and did not notify anyone about it. Moreover, it was not fully translated - some categories remained in Russian (we still had 36 products on sale), so we had to check each one and put it in fact in accordance with the directory. Goods are slowly synchronized and appear on sale.
Thank you very much for your help.
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