The action "Import chats with buyers from Rozetka Seller API" does not work

You probably need to select a responsible person in the action settings.

[quote] He drinks fuel like it's free OneBox production wrote: You probably need to select the responsible action in the settings. [/quote] The person responsible is identified, but it's simply erased from the screen. Unfortunately, the action doesn't work...

Give me a link to the box

[quote] He drinks fuel like it's free OneBox production wrote: Give me a link to the box [/quote] https://filterspoints.crm-onebox.com/

[quote] He drinks fuel like it's free OneBox production wrote: We don't create a chat because we can't create a client. The person writing to you doesn't have a phone number or email address, so we try to create an empty contact card with just a name, for example. https://filterspoints.crm-onebox.com/app/settings/contact/ further there is no setting add-users-no-contacts-data and therefore an error occurs when creating a customer card. If you enable this setting, allow the system to create contacts without a phone or email then we will be able to parse all these chats. [/quote] We enabled add-users-no-contacts-data, but it still doesn't parse. We created a new chat from the buyer, the buyer's chat is displayed in "correspondence with sellers", the seller's chat is displayed in "Questions about the product". But the Onebox BP is not created

I don't see that you have enabled anything. If you think that disabling the setting and writing "it still doesn't work" is a good idea, then I will disappoint you - it is a bad idea because I can't go in and see what the problem is and I see the same error - "you can't create a contact without a phone number".

And they also removed the action? I understand that you don't need a solution to the problem?

[quote] He drinks fuel like it's free OneBox production wrote: Also, did they take away the action? I understand you don't need a solution to the problem? [/quote] This morning we saw the changes - all chats from the Socket were really spammed, but after watching how it works, we decided to refuse, which is why we removed the action. Sorry, we didn't know that you were testing the action based on our box. 1. The action parsed 1000+ chats, even though "When importing, go through all messages from rozetka, not just new ones" was not enabled. 2. After deleting all chats, the action still recreates 3-7 chats, but chaotically, without any logic as to why these chats. 3. Creating users without data increases the likelihood of duplicates and will be difficult to manage. The problem here is precisely in our expectations and in the Socket itself, which does not reveal contacts. We were inspired by a similar action from Prom, where the functionality is really useful. With the Socket, this will not work out and the problem is not on your side / onebox. Therefore, this action can be used more as a reminder about the chat, but in this case it is more convenient for us to use mail.

In that case, just mark one of my answers as correct.