Transferring additional data from a chat

Good afternoon Do you have an example of data from HelpCrunch on some project where there is a transfer of a phone number?

Good afternoon! Yes, this process was created from a new dialogue https://papidudigital.1b.app/47/ there is an e-mail, there is no phone, I want this data in helpcrunch itself (I attach a screenshot), here is the event of the first message of this chat https://papidudigital.1b.app/app/event/134/ [file]23611[/file] [file]23611[/file]

{ "id":16, "closedBy":null, "closedAt":null, "rating":null, "status":"new", "createdAt":"1739789394", "createdWith":"customer_message", "applicationId":1, "snoozedUntil":null, "lastMessageId":141, "lastMessageText":"Тест", "lastMessageAt":"1739789394", "assignee":null, "department":null, "lastCustomerMessageAt":"1739789394", "customer":{ "id":9, "name":"Ім'я", "email":"e-mail@gmail.com", "userId":null }, "lastCommunicatedAgentId":null, "agents":{ }, "readByAgent":false, "readByCustomer":true } { "data":[ { "id":141, "type":"message", "text":"Тест", "read":false, "edited":false, "createdAt":"1739789394", "updatedAt":"1739789394", "broadcastType":null, "agent":null, "chat":16, "from":"customer" } ], "total":1 } в видачі немає номеру телефону напевно отримати номер телефону можливо лише окремим запитом до https://docs.helpcrunch.com/en/rest-api-v1/get-customer-v1 я бачу 2 варіанта рішення: 1. ви домовляетесь з HelpCrunch щоб вони доопрацювали видачу телефону зі в список чатів - тоді з нашої сторони імпорт та пошук по номеру телефону - 1 година 2. реалізувати налаштування щоб робити додатково запит до https://docs.helpcrunch.com/en/rest-api-v1/get-customer-v1 і реалізувати імпорт та пошук по номеру телефону (але треба перевірити що "customer":{"id":9} відповідає реальному ідентифікатору контакту в HelpCrunch) - це займе 2 години

I contacted helpcrunch and they suggested I pay attention to this https://docs.helpcrunch.com/en/rest-api-v1/get-customer-v1. Let's finalize this in 2 hours. Tell me, will notifications come in in this case if there is an appeal without an e-mail?

If there is an email or, upon new request, a phone number, then it will be there.

Invoice?

Great. There will only be a phone number. We have the form Last Name First Name and Phone Number.

[quote] Maksym Vadimovich Tyndyk OneBox production wrote: Invoice? [/quote] Yes

Sorry, I wanted to clarify whether this modification will be tied to a specific box or will it work on everyone.

[quote] Dvorak Mykola Papidu Digital Agency wrote: Sorry, I wanted to clarify whether this modification will be tied to a specific box or will it work on everyone. [/quote] This is a general refinement.

Ok great

[quote] Maksym Vadimovich Tyndyk OneBox production wrote: Invoice? [/quote] I'm waiting for the bill. Thank you.

https://corpprod.crm-onebox.com/s/moNt53H4

[quote] Tindik Maxim Vadimovich OneBox production wrote: https://corpprod.crm-onebox.com/s/moNt53H4 [/quote] Paid

The setting "Additionally obtain client data by its ID for further search by phone number" has been improved into the action "Turn a message from HelpCrunch chats into a process" Updated on https://papidudigital.1b.app

I just tried it, but unfortunately it didn't work in CRM, this is a correspondence with helpcrunch

And why wasn't the new setting enabled in action?

Oh, sorry, I got carried away. Thanks!