Boxing does not see a change in the status of new mail

Question

When sending from Kyiv to Kyiv with the integration of new mail, the box does not display the status change in the general table and does not switch on the status change trigger, the feeling that he does not notice it at all.
This blindness of boxing occurs only at the stage of the status "Administration at the city of Kiev. Please check the notification about the arrival"
I created an early question here https://crm-onebox.com/ru/support/logistics-and-delivery-services/4967-boks-ne-v... answered that it is solved by upgrading to mvp, updated, but the problem is not solved.

Answer 1

let him cook

OneBox production

1. At the stage "Sent to the client" there is only such an action https://prnt.sc/z83emx . It has nothing to do with "Office from the city of Kiev. Please check the notification about the arrival"
2. If you need a transition for the status "Department from the city of Kiev. Check the notification about arrival" , then set this action https://prnt.sc/z83j3s

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12.02.2021, 16:04

Original comment available on version: ru

Boxing does not see a change in the status of new mail

Answers:

Thanks for your choice.