TTN New mail with delivery to the Post Office is not created

This error occurs only if - your parcel weighs more than the post office can have - you have a volumetric weight of the parcel more than it can be at the post office - your parcel dimensions are larger than the post office can have In your case, in the log https://onebox.leokor.com.ua/admin/logs/showall/ajax/?file=novaposhta-2021-01-04.log it can be seen that there is a problem with the places for the order that you indicated [file]2416[/file] I can recommend creating a TTN manually if you need to send it to a parcel terminal through the tab [file]2417[/file] there you can specify the size, volume, etc.

[quote] Gubko Alexander Sergeevich Employee wrote: This error occurs only if - your parcel weighs more than the post office can have - you have a volumetric weight of the parcel more than it can be at the post office - your parcel dimensions are larger than the post office can have In your case, in the log https://onebox.leokor.com.ua/admin/logs/showall/ajax/?file=novaposhta-2021-01-04.log it can be seen that there is a problem with the places for the order that you indicated [file]2416[/file] I can recommend creating a TTN manually if you need to send it to a parcel terminal through the tab [file]2417[/file] there you can specify the size, volume, etc. [/quote] I also tried to create manually, the error still occurs https://prnt.sc/wg0b9w Here I have created a test business process that you can change and test on it: https://onebox.leokor.com.ua/admin/customorder/order/45461/edit/

In your integration settings you have specified [file]2424[/file] I turned it off, indicated the dimensions - ttn was created. (Settings returned back) I can assume that in order to create a tn for a parcel terminal, height, width, length are mandatory in order to "fit" into the cell.

[quote] Gubko Alexander Sergeevich Employee wrote: In your integration settings you have specified [file]2424[/file] I turned it off, indicated the dimensions - ttn was created. (Settings returned back) I can assume that in order to create a tn for a parcel terminal, height, width, length are mandatory in order to "fit" into the cell. [/quote] Thanks for the help!