Error when creating shipment Nova Poshta Logistics

this is the json of the error. Copy it and paste it here - I will decode it

an error occurred.["\u041d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u043e \u0441\u0432\u043e\u0431\u043e\u0434\u043d\u043e\u0433\u043e \u043e\u0441\u0442\u0430\u0442\u043a\u0430 SKU LU-02369 \u041f\u0435\u0434\u0430\u043b\u044c \u0447\u0435\u0440\u043d\u0430\u044f \u0441 \u043b\u0430\u043f\u043a\u0430\u043c\u0438 \u0434\u043b\u044f \u0441\u0442\u043e\u043c\u0430\u0442\u043e\u043b\u043e\u0433\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0438 \u0441 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e\u043c \u041a\u043e\u043d\u0434\u0438\u0446\u0438\u044f. \u041d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e - 1 \u0415\u0441\u0442\u044c - 0","\u041d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u043e \u0441\u0432\u043e\u0431\u043e\u0434\u043d\u043e\u0433\u043e \u043e\u0441\u0442\u0430\u0442\u043a\u0430 SKU LU-02120 \u0428\u043b\u0430\u043d\u0433 4\u0445 \u043a\u0430\u043d\u0430\u043b\u044c\u043d\u044b\u0439 \u043d\u0430\u0431\u043e\u0440\u043d\u043e\u0439 \u0434\u043b\u044f \u0441\u0442\u043e\u043c\u0430\u0442\u043e\u043b\u043e\u0433\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0438 \u0441 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e\u043c \u041a\u043e\u043d\u0434\u0438\u0446\u0438\u044f. \u041d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e - 1 \u0415\u0441\u0442\u044c - 0"]

here is another one..https://lums.crm-onebox.com/76131/ https://prnt.sc/QuuwZf5kwpRz https://prnt.sc/QzyUMhANUaM3 There is a product in the fulfillment warehouse. Did the National Parks come up with something? ... that's what's wrong with the error https://lums.crm-onebox.com/76123/

TP gave the answer... Good afternoon, you need to change the DestWarehouse parameter, you need to pass DestWarehouse=Boyarka We have enabled stock balance checking, but you are submitting a test stock. (Boyarka is the warehouse where my goods are located). Maybe there should be a field somewhere now where I have to select warehouses??

Now we have "DestWarehouse" => "3PL_OCN" being transferred. We can make a setting to transfer the warehouse specified in the setting, it will take about an hour. As I understand it, this feature was added relatively recently by the NP

sent this letter from Nova Poshta Logistics Dear customer, We would like to inform you about important changes in the operation of API integration, which will come into effect from April 2, 2024. From this date, our system will no longer accept orders for products that are out of stock. This update is aimed at increasing the accuracy of order processing, optimizing logistics processes, and reducing the risks of cancellations due to product shortages. What needs to be done? ✅ Make sure your system is correctly updating data on product balances. ✅ Adapt your processes to the new conditions for accepting orders. ✅ If necessary, contact technical support to test the API before implementing the changes. Errors when trying to order a product that is out of stock If your system sends a request to place an order for a product that is not in our warehouse, an error of the following format will be returned: php-template CopyEdit <m:Errors> <m:Error>Insufficient free balance SKU CB-00000072 Alpha Spirit MAXI bone for dogs 20 cm with quality Condition. Necessary - 2 Yes - 0</m:Error> </m:Errors> Please consider this change in your work and ensure that your systems are prepared to handle such errors correctly. If you have any questions or need additional information, please contact our support team at [contact email / phone]. Thank you for your cooperation and understanding!

[quote] [file]23782[/file] Yuri Olegovich Zakharyugin wrote: [file]23782[/file] an error occurred.["\u041d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u043e \u0441\u0432\u043e\u0431\u043e\u0434\u043d\u043e\u0433\u043e \u043e\u0441\u0442\u0430\u0442\u043a\u0430 SKU LU-02369 \u041f\u0435\u0434\u0430\u043b\u044c \u0447\u0435\u0440\u043d\u0430\u044f \u0441 \u043b\u0430\u043f\u043a\u0430\u043c\u0438 \u0434\u043b\u044f \u0441\u0442\u043e\u043c\u0430\u0442\u043e\u043b\u043e\u0433\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0438 \u0441 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e\u043c \u041a\u043e\u043d\u0434\u0438\u0446\u0438\u044f. \u041d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e - 1 \u0415\u0441\u0442\u044c - 0","\u041d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u043e LU-02120 \u0428\u043b\u0430\u043d\u0433 4\u0445 \u043a\u0430\u043d\u0430\u043b\u044c\u043d\u044b\u0439 \u043d\u0430\u0431\u043e\u0440\u043d\u043e\u0439 \u0434\u043b\u044f \u0441\u0442\u043e\u043c\u0430\u0442\u043e\u043b\u043e\u0433\u0438\u0447\u0435\u0441\u043a\u043e\u0439 \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u043a\u0438 \u0441 \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e\u043c \u041a\u043e\u043d\u0434\u0438\u0446\u0438\u044f. \u041d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e - 1 \u0415\u0441\u0442\u044c - 0"] [file]23782[/file] [/quote] [file]23782[/file] here is such an error. Maybe they just don't have any of your specified products left in their warehouses? Or do you still need to change the request in the API and have they changed the composition? [file]23782[/file] [file]23782[/file]

[quote] Yuri Olegovich Zakharyugin wrote: Errors when trying to order a product that is out of stock If your system sends a request to place an order for a product that is not in our warehouse, an error of the following format will be returned: [/quote] Ah, well, then you probably don't need to change anything. You simply do not have enough goods in stock. I will make the error more readable

[quote] lace OneBox production wrote: Now we are transferring "DestWarehouse" => "3PL_OCN". We can make settings so that transferring the warehouse specified in the settings will take about an hour. I understand this feature was added relatively recently by the NP [/quote] Well, if these are my settings and I have to pay for them... then ok. How far? ...and VTP has disabled this warehouse check for me, and asked me to tell you how much time it will take.

[quote] lace OneBox production wrote: here is such an error. Maybe they just don't have any of your specified products left in their warehouses? Or do you still need to change the request in the API and have they changed the composition? [/quote] the product is in stock. you need to change these settings Good afternoon, you need to change the DestWarehouse parameter, you need to pass DestWarehouse=Boyarka

I see. Then you need to make a setting in which you yourself can record this DestWarehouse, it will take about an hour to do this. I am issuing an invoice

[quote] lace OneBox production wrote: Of course. Then you need to make a setting in which you yourself can write this DestWarehouse, it will take about an hour to do this. I will invoice [/quote] Where should I get the bill? By mail?

The issue is resolved. The shipment is being created. Thank you.