New Mail
Tell me where to look for the place marked with a cross.
New mail gives an error
“The volumetric weight exceeds the limit. In the recipient's department, a maximum volumetric weight of 5" is allowed.
The settings of the new mail have not been drawn thoroughly, while in test mode and all the details are drawn up in the department.
Order No. 23243.
Original question is available on version: ru
New mail gives an error
“The volumetric weight exceeds the limit. In the recipient's department, a maximum volumetric weight of 5" is allowed.
The settings of the new mail have not been drawn thoroughly, while in test mode and all the details are drawn up in the department.
Order No. 23243.
Answers:
Korzh Artyom Oleksandrovich
Client wrote:
Tell me where to look for the place marked with a cross.
Hello, I don't quite understand. Can you clarify what this means?
02.10.2020, 11:28
Original comment available on version: ru
When forming TTN. https://prnt.sc/urqu22 Gives this error. I want to know where the error could be.
02.10.2020, 11:30
Original comment available on version: ru
Korzh Artyom Oleksandrovich The client wrote:
When forming TTN. https://prnt.sc/urqu22 Gives this error. I want to know where the error could be.
This is if we create TTN.
And if we select Payment received, then it gives the following https://prnt.sc/urqwp1
02.10.2020, 11:34
Original comment available on version: ru
https://prnt.sc/urqxfh in the name of the department usually write the maximum allowable weight of the parcel
02.10.2020, 11:35
Original comment available on version: ru
I understand it. BUT https://prnt.sc/urqzs4
02.10.2020, 11:38
Original comment available on version: ru
The error says volumetric weight. It is automatically calculated from the dimensions of the product by mail.
02.10.2020, 11:39
Original comment available on version: ru
Bodyako Dmitry Employee wrote:
The error says volumetric weight. It is automatically calculated from the dimensions of the product by mail.
Okay, but. Tell me where to look for a check mark, a cross, a field or something else. And in what units of measurement it should be specified.
02.10.2020, 11:45
Original comment available on version: ru
What tick/cross are you talking about?
Volumetric weight (kg) = (Length (cm) × Width (cm) × Height (cm)) / 4,000
in your case 30*30*30/4000 = 6.75
Volumetric weight (kg) = (Length (cm) × Width (cm) × Height (cm)) / 4,000
in your case 30*30*30/4000 = 6.75
02.10.2020, 11:50
Original comment available on version: ru
Bodyako Dmitry Employee wrote:
What tick/cross are you talking about? Volumetric weight (kg) = (Length (cm) × Width (cm) × Height (cm)) / 4,000 in your case 30*30*30/4000 = 6.75
Thanks for the answer!
02.10.2020, 11:54
Original comment available on version: ru
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