Payments do not come from private to onebox
Yesterday, 2 payments for LLC from private to box did not come, in general, payments came, but 2 were lost.
There was already a similar question:
https://crm-onebox.com/en/support/finances/2239-nekotorie-platezhi-cherez-privat...
Since then, payments have ceased to come to one account at all, and yesterday again a failure on another account.
Original question is available on version: ru
There was already a similar question:
https://crm-onebox.com/en/support/finances/2239-nekotorie-platezhi-cherez-privat...
Since then, payments have ceased to come to one account at all, and yesterday again a failure on another account.
Answers:
Vitaly Likhachevsky wrote:
Yesterday, 2 payments for LLC from private to box did not come, in general, payments came, but 2 were lost.
Let's be more specific based on your automation settings - indicate for which action (and the account itself) and which payments were not loaded.
02.12.2020, 15:57
Original comment available on version: ru
on bsu did not arrive on 11/30/20 at 2:37 pm -23142 UAH from Korotko Tetyana; 30.11.20 at 12.43 -5103 UAH from Gupenko O.M
on FOP Mandebur did not arrive on 30.11.20 at 15.51 -12615 UAH from Ivan Dubovitsky; 30.11.20 at 16.21 -250 UAH from Fedin Yuriy;
on FOP Mandebur did not arrive on 30.11.20 at 15.51 -12615 UAH from Ivan Dubovitsky; 30.11.20 at 16.21 -250 UAH from Fedin Yuriy;
02.12.2020, 17:54
Original comment available on version: ru
Looks like I'm not the only one with this issue
https://crm-onebox.com/ru/support/finances/3923-v-fakticheskih-platezhah-teryaet...
https://crm-onebox.com/ru/support/finances/3923-v-fakticheskih-platezhah-teryaet...
03.12.2020, 11:16
Original comment available on version: ru
Vitaly Likhachevsky wrote:
on bsu did not arrive on 11/30/20 at 2:37 pm -23142 UAH from Korotko Tetyana; 30.11.20 at 12.43 -5103 UAH from Gupenko O.M
on FOP Mandebur did not arrive on 30.11.20 at 15.51 -12615 UAH from Ivan Dubovitsky; 30.11.20 at 16.21 -250 UAH from Fedin Yuriy;
There are no clients in the system.
The checkbox "If the client is not found, create it according to the data from the payment" is not indicated in the actions - it does not actually create it.
And without a client, a payment cannot be created.
You can specify these checkboxes and the "Take payments for the past N days" setting to import payments for the required number of days ago.
03.12.2020, 13:53
Original comment available on version: ru
why then 2000 payments were created and are being created, but these 4 are not?
03.12.2020, 15:22
Original comment available on version: ru
Vitaly Likhachevsky wrote:
why then 2000 payments were created and are being created, but these 4 are not?
Previously, there was a bug in the action - it created clients even when the checkbox "If the client is not found, create it according to the data from the payment" was not specified.
03.12.2020, 15:41
Original comment available on version: ru
Yes. It worked. Now it's really unclear what to do with all these contacts that will be created and created?
03.12.2020, 16:11
Original comment available on version: ru
Well, actually you can not create a payment without a contact - someone paid.
But the contact database will be filled)
But the contact database will be filled)
04.12.2020, 15:59
Original comment available on version: ru
the fact is that when the payment arrives, the contact has already been created, and a new, unnecessary one is created from the payment
05.12.2020, 22:55
Original comment available on version: ru
Vitaly Likhachevsky wrote:
the fact is that when the payment arrives, the contact has already been created, and a new, unnecessary one is created from the payment
if a contact is found (according to the action settings) - it should not be created new
07.12.2020, 10:10
Original comment available on version: ru
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