Telegram

Provide a link to the stage of the business process where you configured the action in this way, as well as an example of the process where the action does not work.

I guess I initially did not quite correctly identify the essence of the problem. telegram notification is not sent to a specific user: https://onebox.spacehall.com.ua/admin/shop/users/198/ he has a telegram id, the correspondence with the bot is going on in this process: https://onebox.spacehall.com.ua/admin/customorder/issue/96205/edit/ it should have worked sending a notification to telegram when you go to the Delay stage: https://onebox.spacehall.com. ua/admin/shop/workflowstatus/122/action/new/ however, neither when choosing it by role, nor as a physical user, the user was able to send a notification

try it now

a notification to the above user has been sent then I changed the settings, indicated three roles, simulated the transition to the stage - the notification was sent only to the employee of the first specified role (this is the same employee mentioned above), the other two did not, although earlier they received notifications clearly

[quote] Chubenko Mikhail wrote: then I changed the settings, indicated three roles, simulated the transition to the stage - the notification was sent only to the employee of the first specified role (this is the same employee mentioned above), the other two did not, although earlier they received notifications clearly [/quote] Where configured 3 roles? At the previously mentioned step https://onebox.spacehall.com.ua/admin/shop/workflowstatus/122/action/new/ I see only 2 configured

returned

well, the action worked, again sent one notification instead of three: [file]3463[/file]