How can I implement voice recognition on vanbox?

Question

Colleagues, maybe someone came across: there is a task to check the execution of scripts of call center employees. How can this be done in Vanbox?
Thanks in advance.

Answer 1

Устименко Игорь

OneBox production

OneBox CTO

you can turn calls into tasks and turn on the setting that translates the conversation into text and writes in the description of the task - then put an action that checks if there are some words in the task, transfers to the XXX stage.

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14.01.2021, 17:42

Original comment available on version: ru

How can I implement voice recognition on vanbox?

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