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Facebook - does not pull the name of the contact

Connected the integration, Facebook confirmed the application, everything is OK
Messages come in and you can reply to them.
https://olgastazhko.crm-onebox.com/admin/customorder/viber/48/edit/
But the client's data is not coming, is something not correctly configured?
The client is displayed like this
Original question is available on version: ru

Answers:

https://olgastazhko.crm-onebox.com/admin/logs/showall/ajax/?file=facebook-messen... look at the logs. Full name does not come and apparently should not
06.11.2020, 13:58
Original comment available on version: ru

Суханіцький Андрій OneBox CORP
OneBox Corp - Інтегратор
Personal license
There is a solution to this problem, it is necessary that such permissions be active
19.07.2021, 11:18
Original comment available on version: ru

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