Action "Send notification by sms Universal action" - please explain and suggest
Hello!
We are looking for the opportunity to send SMS once a year when moving to a stage and send it to all contacts except Interest (user.custom_Interes)"="Non-targeted". and there is an option "Subscribed to the mailing list".
In the settings of the "Send notification by sms Universal action" action, the description is "The action is triggered when you go to the stage. When you go to the stage, sms is sent to the selected recipients using the specified template. if there is a delivery invoice in the process.If there is an invoice, an sms will be sent, otherwise it will not. sent, otherwise not."
1. please tell me there is an option "Do not send sms if the user has already received sms during the last:" what exactly are we talking about, in general, about any sending of sms from any stages or only about sending this sms with this text from this stage?
2. in the client card there is a field "Subscribed to the mailing list"
Original question is available on version: ru
We are looking for the opportunity to send SMS once a year when moving to a stage and send it to all contacts except Interest (user.custom_Interes)"="Non-targeted". and there is an option "Subscribed to the mailing list".
In the settings of the "Send notification by sms Universal action" action, the description is "The action is triggered when you go to the stage. When you go to the stage, sms is sent to the selected recipients using the specified template. if there is a delivery invoice in the process.If there is an invoice, an sms will be sent, otherwise it will not. sent, otherwise not."
1. please tell me there is an option "Do not send sms if the user has already received sms during the last:" what exactly are we talking about, in general, about any sending of sms from any stages or only about sending this sms with this text from this stage?
2. in the client card there is a field "Subscribed to the mailing list"
Answers:
Good day, Sergey!
1. Only affects the sending of the current SMS.
2. This checkbox does not affect SMS.
3. To only exclude a value, this is not possible. There is a setting that sends SMS if the additional field has a certain value or the field is empty https://prnt.sc/vdcq0k
As an option, you can set up checking the "Interest" field in the business process itself. And depending on the value, switch to the stage. If the value = "Non-target" then switch to the stage where SMS is not sent, where there is another value, then to the stage where the action is to send SMS.
1. Only affects the sending of the current SMS.
2. This checkbox does not affect SMS.
3. To only exclude a value, this is not possible. There is a setting that sends SMS if the additional field has a certain value or the field is empty https://prnt.sc/vdcq0k
As an option, you can set up checking the "Interest" field in the business process itself. And depending on the value, switch to the stage. If the value = "Non-target" then switch to the stage where SMS is not sent, where there is another value, then to the stage where the action is to send SMS.
04.11.2020, 16:29
Original comment available on version: ru
It’s clear, then thanks to us only through revision, because because of this, adding stages is not a convenient solution ...
Could you estimate the cost of improvement so that point 3 could be implemented?
Could you estimate the cost of improvement so that point 3 could be implemented?
04.11.2020, 16:40
Original comment available on version: ru
Poltorak Sergey
Client wrote:
It’s clear, then thanks to us only through revision, because because of this, adding stages is not a convenient solution ...
Could you estimate the cost of improvement so that point 3 could be implemented?
2h
05.11.2020, 14:27
Original comment available on version: ru
please send an invoice, how will it be implemented?
we have a field in the client card "Interest" has different values, if it is necessary, for example, to exclude 2, will it also be possible to do this? since we will still have to choose a filter to send to the address of a client who has only the country "Ukraine"
we have a field in the client card "Interest" has different values, if it is necessary, for example, to exclude 2, will it also be possible to do this? since we will still have to choose a filter to send to the address of a client who has only the country "Ukraine"
05.11.2020, 14:54
Original comment available on version: ru
Poltorak Sergey
Client wrote:
please send an invoice, how will it be implemented?
we have a field in the client card "Interest" has different values, if it is necessary, for example, to exclude 2, will it also be possible to do this? since we will still have to choose a filter to send to the address of a client who has only the country "Ukraine"
you will specify, separated by commas, all values to be excluded
06.11.2020, 16:28
Original comment available on version: ru
Ustimenko Igor
OneBox CTO wrote:
Poltorak Sergey
Client wrote:
please send an invoice, how will it be implemented?
we have a field in the client card "Interest" has different values, if it is necessary, for example, to exclude 2, will it also be possible to do this? since we will still have to choose a filter to send to the address of a client who has only the country "Ukraine"
you will specify, separated by commas, all values to be excluded
understand, thank you very much! I pay for revision
06.11.2020, 16:51
Original comment available on version: ru
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