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respond to a message about the shortcomings in the revision

ordered and paid for revision. after the completion of the revision, an error / shortcoming in the implementation of the TOR was identified https://1b.app/ru/support/business-processes/10789-razrabotat-deystvie-dlya-otob...
in the correspondence on the ticket it was indicated, more than a week has passed, but there is no answer. I ask you to respond to the correspondence and eliminate the shortcomings
Original question is available on version: ru

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