Lost access to CRM
For the first time in three years, access to crm was lost. There are no prompt answers to questions about what's the matter, since you have to pay for it, or wait until you answer what's the matter on the forum. I wonder if any business can afford to remain without access to its database for an indefinite period of time?
Or is the problem related to your transition to a new version of the system? What is the problem?
Original question is available on version: ru
Or is the problem related to your transition to a new version of the system? What is the problem?
Answers:
Good afternoon.
Who did you contact with the question that the crm system is not available?
What crm system are you asking about? There are no systems assigned to you.
Judging by what you wrote, you are not asking for help, but are outraged by the fact that no one is doing
monitoring the availability of your crm system.
Who do you think should monitor the performance of your crm system?
Who did you contact with the question that the crm system is not available?
What crm system are you asking about? There are no systems assigned to you.
Judging by what you wrote, you are not asking for help, but are outraged by the fact that no one is doing
monitoring the availability of your crm system.
Who do you think should monitor the performance of your crm system?
04.06.2021, 15:41
Original comment available on version: ru
As you can see, they answered you within 23 minutes - but you have already managed to write a review in Google - instead of indicating what exactly does not work and at what address.
Not specifying a box that doesn't work and writing bad reviews is not the best solution.
Not specifying a box that doesn't work and writing bad reviews is not the best solution.
04.06.2021, 16:11
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників»
Original comment available on version: ru
https://agency.crm-onebox.com/admin/shop/users/
I have always visited this address.
I have always visited this address.
04.06.2021, 16:14
Original comment available on version: ru
I left the first message on your website at 13:00, now it's 16:15,
I left messages everywhere (on the site in your chat, Lilia Losik, who has been leading us from the first day of the sale of your service, Yuri Bolotyan, a letter to technical support and on the forum) and called several times to the phones that we had previously communicated with and had support.
I left messages everywhere (on the site in your chat, Lilia Losik, who has been leading us from the first day of the sale of your service, Yuri Bolotyan, a letter to technical support and on the forum) and called several times to the phones that we had previously communicated with and had support.
04.06.2021, 16:19
Original comment available on version: ru
Olga Nikolaevna Belokur wrote:
I left the first message on your website at 13:00, now it's 16:15,
I left messages everywhere (on the site in your chat, Lilia Losik, who has been leading us from the first day of the sale of your service, Yuri Bolotyan, a letter to technical support and on the forum) and called several times to the phones that we had previously communicated with and had support.
Within your profile, there is only 1 message on the forum:
1. Lilia Losik is an employee of the customer service department
2. Yuri Bolotyan is not an employee of the company - this is an external integrator
3. Free technical support is possible only within the forum
4. Paid technical support is possible only within the framework of the purchase through an external partner / integrator
5. If you have a box, the area of responsibility for its performance lies with the client, i.e. on you.
04.06.2021, 16:23
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників»
Original comment available on version: ru
Olga Nikolaevna Belokur wrote:
https://agency.crm-onebox.com/admin/shop/users/
I have always visited this address.
This problem is not related to our system, it is the configuration of the Web service server and protocols.
Browser content policies have changed and the browser itself decides which protocol will be used to connect to the site. The browser selects the https protocol, but on the server where the system is located, the SSL certificate is not installed and this protocol is not enabled, so you get an error.
- You can try to clear your browser history and cache and connect via http protocol in private browsing mode,
in Firefox it's "New Private Window".
- You can install an SSL certificate on the domain.
You can purchase a certificate from companies that issue and sell SSL certificates.
(our company does not issue SSL certificates)
You can perform the installation of the certificate yourself or contact third-party specialists.
04.06.2021, 16:29
Original comment available on version: ru
Sergey, thanks. Review removed.
Can you tell me how much the certificate costs for a year? Can you install it?
Can you tell me how much the certificate costs for a year? Can you install it?
04.06.2021, 16:42
Original comment available on version: ru
Olga Nikolaevna Belokur wrote:
Sergey, thanks. Review removed.
Can you tell me how much the certificate costs for a year? Can you install it?
You need to purchase an SSL certificate. The validity of such a certificate is 1 or 2 years.
After that, the received certificate files must be placed on the server.
You can buy a certificate on any resource that provides such a service:
https://ssl.com.ua/
https://www.ukrnames.com/certs/ssl_certificates.jsp
https://hostpro.ua/ssl.html
It is also possible to install a planless certificate from Let's Encrypt.
This certificate is valid for 3 months. with the possibility of extension.
We have the cost of installing a certificate on the server - 1 hour.
04.06.2021, 17:03
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників»
Original comment available on version: ru
Please tell me, if we buy a certificate on one of the indicated services, do we need to buy a subscription to Load Balancer?
(screenshot attached)
(screenshot attached)
04.06.2021, 17:23
Original comment available on version: ru
If you are not using load balancing, I think you do not need this option.
04.06.2021, 22:30
Original comment available on version: ru
Sergey, to install the certificate, please place this file (attached) at
http://agency.crm-onebox.com/.well-known/pki-validation/C1071FFDBC49AE820AACD0FD...
http://agency.crm-onebox.com/.well-known/pki-validation/C1071FFDBC49AE820AACD0FD...
07.06.2021, 14:33
Original comment available on version: ru
Good afternoon.
We have the cost of installing a certificate on the server - 1 hour.
We have the cost of installing a certificate on the server - 1 hour.
07.06.2021, 15:15
Original comment available on version: ru
To install the certificate, we need to verify the domain in one of 3 ways:
1. Through DNS at the domain registrar
2. Through domain mail
3. Via ftp verification file
Please provide one of the
1. Through DNS at the domain registrar
2. Through domain mail
3. Via ftp verification file
Please provide one of the
07.06.2021, 18:36
Original comment available on version: ru
Good evening.
This forum is thematic. The topic of this forum is the CRM system developed by our campaign.
Issues of obtaining and installing an ssl certificate are not included in the scope of this forum.
Information about ssl certificates and how to obtain them can be found from open sources.
Olga Nikolaevna Belokur wrote:
1. Through DNS at the domain registrar
2. Through domain mail
3. Via ftp verification file
p.1., 2. - You cannot perform a check through DNS and domain mail, because the domain does not belong to you
and you have no control over it.
3. - The system is located on your server and you can host the files yourself.
The CRM system is located on your server and all responsibility for the maintenance and availability of the server lies with you.
You can configure the server yourself or hire third-party specialists.
The cost of installing an SSL certificate on the server by our specialists is 1 hour.
This forum is thematic. The topic of this forum is the CRM system developed by our campaign.
Issues of obtaining and installing an ssl certificate are not included in the scope of this forum.
Information about ssl certificates and how to obtain them can be found from open sources.
Olga Nikolaevna Belokur wrote:
1. Through DNS at the domain registrar
2. Through domain mail
3. Via ftp verification file
p.1., 2. - You cannot perform a check through DNS and domain mail, because the domain does not belong to you
and you have no control over it.
3. - The system is located on your server and you can host the files yourself.
The CRM system is located on your server and all responsibility for the maintenance and availability of the server lies with you.
You can configure the server yourself or hire third-party specialists.
The cost of installing an SSL certificate on the server by our specialists is 1 hour.
07.06.2021, 23:16
Original comment available on version: ru
Set up an invoice to install the certificate, it's a matter of seconds or minutes, not an hour
08.06.2021, 10:22
Original comment available on version: ru
Olga Nikolaevna Belokur wrote:
Set up an invoice to install the certificate, it's a matter of seconds or minutes, not an hour
Good afternoon.
If you know what needs to be done, you can do these jobs yourself.
08.06.2021, 10:40
Original comment available on version: ru
Expose shrugged. account for certificate installation
08.06.2021, 11:55
Original comment available on version: ru
I didn’t think that installing a certificate could create so many problems for the client, and this is the same rake for all van box clients, is it really impossible to organize and plan the renewal of the certificate in advance. It feels like van box does not want to solve the problems and problems (pains) of the client. The client has lost time, or the client does not have an employee who monitors the terms of the certificate in advance, then here the client is more likely not trying to optimize the smooth operation of his systems, but the van box constantly with the renewal of certificates has years torn from clients and does not want to go to a meeting - to single out a person take a monthly fee from the client for monitoring and timely renewal of certificates ... Just imagine your Google mail does not open, and Google tells you that your certificate is not updated - send us a new certificate, and then everything will work for you and the certificate is not our concern and yours... but in fact the client loses profit (CRM does not work) and as I see it, van box is not going to optimize customer relationships...
11.06.2021, 11:16
Original comment available on version: ru
Poltorak Sergey wrote:
Poltorak Sergey
I did not think that installing a certificate could create so many problems ...
Good afternoon.
Answer a simple question: How is the certificate related to our software product?
Our campaign provides a software product, for the functionality of which we are responsible.
All issues related to server support are on the client side.
Imagine your Google mail is not opening...
Weird example...
We also have cloud solutions, when buying which the client does not monitor the validity of the certificate,
does not support the server.
The clients of this forum, by the way, are all business, and I'm just sure that none of the "outraged writers" is showing their
services are free, but for some reason they want to receive the service from us for free.
Why, when on a home PC, the hard drive fails and Windows reloads, no one has
there is no desire to write an angry letter to Microsoft about how they do not want to solve the "pain" of their customers.
And just everyone goes and buys a new disc.
11.06.2021, 12:11
Original comment available on version: ru
Good afternoon.
Answer a simple question: How is the certificate related to our software product?
Our campaign provides a software product, for the functionality of which we are responsible.
All issues related to server support are on the client side.
Here the question is not about renewing the certificate as a special case, but about the desire to jointly eliminate the same questions that constantly arise.
Why, when on a home PC, the hard drive fails and Windows reloads, no one has
there is no desire to write an angry letter to Microsoft about how they do not want to solve the "pain" of their customers.
And just everyone goes and buys a new disc.
there is no desire to write an angry letter to Microsoft about how they do not want to solve the "pain" of their customers.
And just everyone goes and buys a new disc.
Microsoft themselves do not install a hard drive on a PC, as you did on your own without even notifying the client when the certificate would expire, but then they shifted the responsibility that this is not your zone ...
11.06.2021, 12:43
Original comment available on version: ru
Here the question is not about renewing the certificate as a special case, but about the desire to jointly eliminate the same questions that constantly arise.
There are 2 thousand clients. Do you want us to track whether the certificate has expired?
... you did it yourself without even notifying the client when the certificate would expire, but then you shifted the responsibility that this is not your zone ...
Here you are wrong, because you did not read all the answers, but immediately entered into negotiations.
On this project, the certificate was never installed, as written on 06/04/2021, Friday, 16:29
"but on the server where the system is located, the SSL certificate is not installed and this protocol is not enabled, so you get an error."
11.06.2021, 13:05
Original comment available on version: ru
Then I apologize, I read everything but did not notice this moment.
In this case, of course, it is your responsibility to ensure the continuity of the server that is not under your service, and thank you for helping to quickly eliminate the cause!
In this case, of course, it is your responsibility to ensure the continuity of the server that is not under your service, and thank you for helping to quickly eliminate the cause!
11.06.2021, 13:08
Original comment available on version: ru
As a user, I can only speculate what happened and I asked you because you warned that you will have updates in June, maybe it was related to these events. That's why the question was asked to you.
11.06.2021, 13:11
Original comment available on version: ru
In fact, the issue is solved by running the "Easy task" BP, in which it says "Renew SSL certificate" and sets the "Schedule" date to a few days before the certificate expires. Then no one will forget anything.
18.06.2021, 09:37
Original comment available on version: ru
Our certificate has not been installed. And today in incognito Google Chrome, access is also available in other browsers. We just use a new browser.
The manager on another computer has access as before in the same Google Chrome.
The reason is not clear.
The manager on another computer has access as before in the same Google Chrome.
The reason is not clear.
18.06.2021, 11:30
Original comment available on version: ru
no, they didn't install it. bought, but we see it is not needed yet
18.06.2021, 11:44
Original comment available on version: ru
The installation procedure is actually not complicated. There are plenty of manuals for almost any system on the network. Those who sold you the certificate should also have them (manuals).
18.06.2021, 14:53
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
