After the update, access to viewing messages in the process was lost, even if the person is listed as an observer

Question

When you try to view emails, you see a message like in the screenshot. Adding a person to the process as an observer does not solve this issue. The problem appeared after the update of the CRM.
How to get access back?

Answer 1

Derkach Dmytro

OneBox production

Hello. Try to give access rights to the desired employee to view events
Employee card -> Access rights -> My events -> Choose which events should be accessed

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23.12.2020, 11:05

Original comment available on version: ru

After the update, access to viewing messages in the process was lost, even if the person is listed as an observer

Answers:

Thanks for your choice.