Telegram - error
There is an integration with telegrams
https://vzuto.crm-onebox.com/admin/telegram/settings/?linkkey=telegram-integrati...
Now we noticed that when sending messages to clients via telegram, all events show an "error"
http://i.imgur.com/Rcs0G10.png
If you go to the logs, then there is nothing there
http://i.imgur.com/GXU5DvC.png
It's just empty, we can't determine what the problem is, tell me, please.
Original question is available on version: ru
https://vzuto.crm-onebox.com/admin/telegram/settings/?linkkey=telegram-integrati...
Now we noticed that when sending messages to clients via telegram, all events show an "error"
http://i.imgur.com/Rcs0G10.png
If you go to the logs, then there is nothing there
http://i.imgur.com/GXU5DvC.png
It's just empty, we can't determine what the problem is, tell me, please.
Answers:
This error does not affect the operation of the integration.
This is most likely because your message was not sent from an employee http://i.imgur.com/B7WrSpj.png
those. contact https://vzuto.crm-onebox.com/admin/shop/users/7091/ from which messages are sent is not an employee http://i.imgur.com/iwfRrUo.png resp. the system thinks the message is being sent from client to client. Try ticking this contact as an employee
This is most likely because your message was not sent from an employee http://i.imgur.com/B7WrSpj.png
those. contact https://vzuto.crm-onebox.com/admin/shop/users/7091/ from which messages are sent is not an employee http://i.imgur.com/iwfRrUo.png resp. the system thinks the message is being sent from client to client. Try ticking this contact as an employee
08.10.2020, 10:17
Original comment available on version: ru
Koleichik Oksana
Client wrote:
Messages do not reach clients (
In this case, I have established that all telegram messages are sent not to the client, but to the author. What process are you sending messages from? Perhaps the process is configured incorrectly or the client of the process is incorrectly specified
08.10.2020, 10:35
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
