In the system settings - other - contacts: settings section, the checkbox "Automatically reopen the incoming call window on an employee who has an active conversation" has been improved. The checkmark is responsible for ensuring that if the user has an incoming call window open and he answers another call, the system will automatically close the previous one and open the call window on which the client is currently talking. Works like this:
once every few seconds, the system checks if there is a call to the user, initially checks if there is an open call in the ANSWER status (if the above setting is specified),
if not - last open registered call
In the system settings - other - contacts: settings section, the checkbox "Automatically reopen the incoming call window on an employee who has an active conversation" has been improved. The checkmark is responsible for ensuring that if the user has an incoming call window open and he answers another call, the system will automatically close the previous one and open the call window on which the client is currently talking. Works like this: once every few seconds, the system checks if there is a call to the user, initially checks if there is an open call in the ANSWER status (if the above setting is specified), if not - last open registered call
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