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хостер ответил что все работает, может причина в чем то другом?

мы на дураков похожи?

пусть из внешней сети пингонут свой же сервак

На сервере, примерно Jan 2 22:30:11 закончилось место.

Все проблемы из за этого.

ответ хостера:

ми не проводимо ніяких робіт на VPS без запиту з боку користувача, в тому числі і не чистимо місце з власної ініціативи. На разі у вас на сервері зайнято 39% дискового простору. Після вашого дзвінка ми перезавантажили сервер, але робота сайту після цього не відновилася. Звернуться, будь ласка в підтримку Onebox.

Судячи з логів CRM проблема з'явилася 3 січня 2022 року:

[2022-01-03 00:09:01]                                                                                                   
point: /var/www/vilescrmoneboxc/web1/web/modules/voip/cron/cron-binotel.php                 ...  
data: Array                                                                                                             
(                                                                                                                       
    [type] => 1                                                                                                         
    [message] => Uncaught ConnectionManager_Exception: Cannot connect to database: Connection refused in /var/www/vilesc
rmoneboxc/web1/web/packages/ConnectionManager/ConnectionManager_MySQLi.class.php:44                                     
Stack trace:                                                                                                            
#0 /var/www/vilescrmoneboxc/web1/web/packages/ConnectionManager/ConnectionManager_MySQLi... ConnectionManag
er_MySQLi->connect()                                                                                                    
#1 /var/www/vilescrmoneboxc/web1/web/packages/SQLObject/SQLObject.class.php(917): ConnectionManager_MySQLi->escapeString
()                                                                                                                      
#2 /var/www/vilescrmoneboxc/web1/web/packages/SQLObject/SQLObject.class.php(946): SQLObject->makeWhereArray()           
#3 /var/www/vilescrmoneboxc/web1/web/packages/SQLObject/SQLObject.class.php(1296): SQLObject->makeWhereString()         
#4 /var/www/vilescrmoneboxc/web1/web/packages/SQLObject/SQLObject.class.php(1091): SQLObject->_makeQuery()              
#5 /var/www/vilescrmoneboxc/web1/web/api/db/Xplatform.class.php(364): SQLObject->getNext()                              
#6 /var/www/vilescrmoneboxc/web1/web/api/services/SettingService.class.php(1183): Xplatform->getNext()                  
#7 /var/www/vilescrmoneboxc/web1/web/                                                   ...  
    [file] => /var/www/vilescrmoneboxc/web1/web/packages/ConnectionManager/ConnectionManager_MySQLi...  
    [line] => 44                                                                                                        
) 

Хоча з даними з конфігу в консолі вдалося з'єднатися з базою даних.

Зверніться, будь ласка, до розробників сайту.

Гарного вечора!

Вот системный лог
Jan 2 22:25:01 viles systemd: Started Session 54934 of user root.
...................................................................Jan 2 22:30:11 viles journal: Runtime journal is using 8.0M (max allowed 91.5M, trying to leave 137.2M free of 907
.0M available → current limit 91.5M).
Jan 2 22:30:11 viles kernel: Initializing cgroup subsys cpuset
Jan 2 22:30:11 viles kernel: Initializing cgroup subsys cpu
Jan 2 22:30:11 viles kernel: Initializing cgroup subsys cpuacct
Jan 2 22:30:11 viles kernel: Linux version 3.10.0-1127.10.1.el7.x86_64 (mockbuild@kbuilder.bsys.centos.org) (gcc version 4.8.5 20150623 (Red Hat 4.8.5-39) (GCC) ) #1 SMP Wed Jun 3 1
4:28:03 UTC 2020
Jan 2 22:30:11 viles kernel: Command line: root=UUID=0635e2fb-4091-41e2-9a10-5efef849183a ro crashkernel=auto rhgb quiet LANG=en_US.UTF-8
Jan 2 22:30:11 viles kernel: ACPI in unprivileged domain disabled
Jan 2 22:30:11 viles kernel: e820: BIOS-provided physical RAM map:
Jan 2 22:30:11 viles kernel: Xen: [mem 0x0000000000000000-0x000000000009ffff] usable
Jan 2 22:30:11 viles kernel: Xen: [mem 0x00000000000a0000-0x00000000000fffff] reserved
Jan 2 22:30:11 viles kernel: Xen: [mem 0x0000000000100000-0x000000007fffffff] usable
Jan 2 22:30:11 viles kernel: NX (Execute Disable) protection: active
Jan 2 22:30:11 viles kernel: DMI not present or invalid.
Jan 2 22:30:11 viles kernel: e820: last_pfn = 0x80000 max_arch_pfn = 0x400000000
Jan 2 22:30:11 viles kernel: RAMDISK: [mem 0x02c00000-0x03c40fff]
Jan 2 22:30:11 viles kernel: NUMA turned off
Jan 2 22:30:11 viles kernel: Faking a node at [mem 0x0000000000000000-0x000000007fffffff]
Jan 2 22:30:11 viles kernel: NODE_DATA(0) allocated [mem 0x7fc06000-0x7fc2cfff]
Jan 2 22:30:11 viles kernel: Reserving 161MB of memory at 720MB for crashkernel (System RAM: 2047MB)
Jan 2 22:30:11 viles kernel: Zone ranges:
Jan 2 22:30:11 viles kernel: DMA [mem 0x00001000-0x00ffffff]
Jan 2 22:30:11 viles kernel: DMA32 [mem 0x01000000-0xffffffff]
Jan 2 22:30:11 viles kernel: Normal empty
Jan 2 22:30:11 viles kernel: Movable zone start for each node
Jan 2 22:30:11 viles kernel: Early memory node ranges
Jan 2 22:30:11 viles kernel: node 0: [mem 0x00001000-0x0009ffff]
Jan 2 22:30:11 viles kernel: node 0: [mem 0x00100000-0x7fffffff]
...
Jan 2 22:30:17 viles kdumpctl: kexec: failed to load kdump kernel
Jan 2 22:30:17 viles kdumpctl: Starting kdump: [FAILED]
Jan 2 22:30:17 viles systemd: Failed to start Crash recovery kernel arming.
Jan 2 22:30:17 viles systemd: Startup finished in 1.317s (kernel) + 725ms (initrd) + 5.494s (userspace) = 7.538s.
Jan 2 22:30:17 viles systemd: Unit kdump.service entered failed state.
Jan 2 22:30:17 viles systemd: kdump.service failed.

И так до сегодня.
И да, хостер очистил лог веб сервера.