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CRM for technical support

CRM, or customer relationship management, is a system that businesses use to manage interactions with customers and potential customers. It can be used to automate and streamline tasks such as customer service and support.
Customer service and support in CRM allows businesses to manage customer inquiries, complaints, and support tickets in one central location. It helps to create a unified view of customer interactions, and also allow to track customer history and preferences, which can assist customer service and support teams to provide better service. Additionally, with the help of CRM, customer service and support teams can prioritize and manage the volume of customer interactions more efficiently, which can lead to faster resolution times and higher customer satisfaction.

Some of the specific capabilities of CRM for customer service and support include:

  • Ticket management: This allows businesses to create, track, and resolve customer service and support tickets in one central location.
  • Knowledge base management: This allows businesses to create and manage a library of helpful articles and resources that customers can access to find answers to common questions.
  • Multi-channel support: This allows businesses to provide customer service and support through multiple channels such as email, phone, chat, and social media.
  • Automated workflows: This allows businesses to automate repetitive tasks such as routing tickets to the appropriate team or sending automated responses to customers.
  • Analytics and reporting: This allows businesses to track key metrics such as resolution times, customer satisfaction, and team performance.

Overall, CRM for customer service and support can help businesses to provide faster and more efficient service, which can lead to increased customer satisfaction and loyalty.

Pricing CRM for tech support #

Free
1 cloud box
unlimited users
up to 3 hours of support
Monthly payment By data
Setup fee 0
Starter
1 cloud box
users according to your tariff
unlimited data
Up to 10 hours of setup and support
Monthly payment $30/user/month
Setup fee from $299
Business
1 cloud box or box box
users according to your tariff
unlimited data
Up to 30 hours of setup and support
Monthly payment $30/user/month
Setup fee from $999
OneBox does not provide any services or advice directly. Pressing a button [Start] you are submitting a request to OneBox partners who will contact you and make you an offer according to your wishes. All prices and conditions are indicative and may be adjusted by partners upon your request.

Discussions CRM for tech support #

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Integrators CRM for tech support #

This is a list of our partners who have experience or industry solutions in the area "CRM for tech support". They can build a custom CRM or ERP system for you on the OneBox platform.