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Access to CRM

Good afternoon. We have a problem accessing the system, writes: "Probably ran out of disk space." Need urgent help to fix the problem.
Original question is available on version: ru

Answers:

Good afternoon.
You have run out of disk space on the server in the root partition.
Filesystem Size Used Avail Use% Mounted on
/dev/sdc3 109G 103G 1.4M 100% /
07.12.2021, 13:58
Original comment available on version: ru

Can you fix it?
07.12.2021, 15:18
Original comment available on version: ru

Good afternoon.
We can clear the history of changing the fields of the process, ~ 15 GiB will be freed.
Cost - 1 hour.
07.12.2021, 16:06
Original comment available on version: ru

Can I get the bill done sooner?
07.12.2021, 16:24
Original comment available on version: ru

Can you tell me, please, what is the way out for a longer-term solution to the problem? 15GB will run out pretty quickly. Need another server? If so, what are the requirements for such a server?
08.12.2021, 22:09
Original comment available on version: ru

- change the size of the disk;
- change the logic of using existing disks (move your files (that you store in the box) to another disk (partition))
09.12.2021, 00:04
Original comment available on version: ru

So that we can decide on further actions, please rate the work:
- cleaning up unnecessary files and optimizing (changing the usage logic) of the existing server or consulting for our system administrator on such work;
- moving to another server (on another hosting, for example, hetzner).
Also, I asked a question about those above. requirements for a new server, considering long-term use of course. Please recommend an option if possible.
09.12.2021, 12:32
Original comment available on version: ru

Good afternoon.
cleaning up unnecessary files

The server contains the data (files) that you uploaded there, it is difficult for me to assess how "superfluous" these data (files) are. This is your data.
advice for our system administrator on such work;

We do not train customer personnel.
optimization (changing the usage logic) of an existing server

Changing the logic of using existing disks - 1 hour.

moving to another server (on a different hosting, for example, hetzner).

System transfer to another server 2 hours.
requirements for a new server, considering long-term use of course. Please recommend an option if possible.

The requirements for the computing capabilities of the server are approximately the following (using Hetzner tariffs as an example):
CPX41 CPU - 8 threads; RAM - 16 GB.
In terms of disk space, it is difficult to estimate requirements for long-term use.
I don't know how much disk space you are using.
You can calculate it yourself.
As an example: How much time do you use the system and how much disk space did you use...
We will assume that this dependence is linear... (if not linear, then add 10% to each subsequent period (year or month))
09.12.2021, 15:28
Original comment available on version: ru

How long will it take to migrate to a new server? Can it be done outside business hours? We have a server on hetzner that meets the requirements, but the information is already stored on it - can it be used or do we need a separate one? Is it possible to connect your specialist with our system administrator to clarify the details and organize the process?
09.12.2021, 22:16
Original comment available on version: ru

Good afternoon.

How long will it take to migrate to a new server?

It is difficult to say, up to 4 hours.
Depends on various factors - amount of data, speed of copying...

Can it be done outside business hours?

It is possible, the cost increases X2;

We have a server on hetzner that meets the requirements, but the information is already stored on it - can it be used or do we need a separate one?

Separate server.

Is it possible to connect your specialist with our system administrator to clarify the details and organize the process?

All you need is access to the new server.
While the transfer is in progress, you need to redirect the domain to the new server.
10.12.2021, 11:30
Original comment available on version: ru

Please send an invoice. How to send access? When are we planning?
10.12.2021, 13:14
Original comment available on version: ru

Access send in response to a letter with an invoice.
After payment, we will plan the transfer work.
10.12.2021, 14:41
Original comment available on version: ru

Paid and shipped. The system does not work again, error 500. Please restore performance.
13.12.2021, 11:23
Original comment available on version: ru

Good afternoon.
The OS on the server must be CentOS 7.
change the OS and send access to Julia or sysadmin@crm-onebox.com
13.12.2021, 16:20
Original comment available on version: ru

Good afternoon.
When you point the crm.ckp.kiev.ua domain to the new server, the system will be available.
When setting up the server, passwords are changed.
New accesses will be sent to you by mail.
14.12.2021, 10:38
Original comment available on version: ru

Please do not send by mail. Telegram, for example. Sergei sent us passwords last time.
14.12.2021, 10:45
Original comment available on version: ru

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