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After the update, access to viewing messages in the process was lost, even if the person is listed as an observer

When you try to view emails, you see a message like in the screenshot. Adding a person to the process as an observer does not solve this issue. The problem appeared after the update of the CRM.
How to get access back?
Original question is available on version: ru

Answers:

Hello. Try to give access rights to the desired employee to view events
Employee card -> Access rights -> My events -> Choose which events should be accessed
23.12.2020, 11:05
Original comment available on version: ru


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