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there is no import of orders from Proma - ERROR. from which side is it decided?

Возникают сложности в работе системы?
Нужно обрабатывать заказы с PromUA?
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this is how it shows the error, is it for all three signs from the prom, is it solved by the prom or is there a possibility of some kind of restart from the CRM?
Original question is available on version: ru

Answers:

You need to write to prom support. Prom for some reason now massively bans different IP addresses, this was about half a year ago
In support, you need to write something like this text
We have a store [link to it]
It is connected to CPM [link to CRM]
ip = [sp srm] (can be found here https://2ip.ru)
You need to unban this ip to be able to receive orders via API
14.05.2022, 09:24
Original comment available on version: ru


the problem was repeated on the weekend again, the axis of which write the Proma support on nіy
As much as possible, how can you apply for API limits:
200 per second
400 in 10 seconds
144000 For 2 years
As soon as the number of requests is transferred, the system will automatically block the address for a certain period.
23.05.2022, 11:52
Original comment available on version: ru

Could you please tell me how it turned out for these meals?
08.06.2022, 09:35
Original comment available on version: ru

The problem was massive, that is, it repeated itself for a large number of clients, this sometimes happens. If it works correctly now, then everything is fine.
From the point of view of the system, we should not make such a large number of requests for information, perhaps you have a checkmark "update orders every 5 minutes" and it is indicated that it downloads the last 500 orders from the prom, for example, then it can be.
08.06.2022, 10:02
Original comment available on version: ru

Well, we don’t have that many, 60-140 of them a day in total. every minute a request goes
08.06.2022, 10:14
Original comment available on version: ru

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