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Free upgrades for OneBox cloud users

Dear users,
From 10/05/2020 we are launching free improvements for paid cloud users, described on the forum.
For example, if you are a client of the cloud OneBox at Tariff-3 and higher, then any modification up to 1-2 hours that you ask us to do publicly through the forum will be done for you free of charge. (In order of priority, without a clear time limit.)
If you ask for revision for 2-3 hours, then you need 2-3 more cloud clients so that they confirm in the same topic on the forum that they also need it.
The whole point of cloud rates (rent) is that we can economically afford to improve the product to meet the requirements of users when they ask for it.
Unfortunately, this rule does not apply to boxed versions. But, you can always switch to rent under special conditions - https://crm-onebox.com/ru/support/pokupka-i-tarify-onebox/1141-usloviya-perehoda...
Thank you.
Original question is available on version: ru Как со мной связаться - никак :)
Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/

Answers:

Лосик Лилия Владимировна
Администратор проектов
And if the client has a box and he has a paid subscription to updates for 1 year - can he participate in such a scheme for improvements?
25.09.2020, 11:30
Original comment available on version: ru


And if the client has a box and he has a paid subscription to updates for 1 year - can he participate in such a scheme for improvements?

Unfortunately, at the moment, no.
25.09.2020, 12:00
Как со мной связаться - никак :)
Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/
Original comment available on version: ru

And what is the situation with improvements in the combined scheme?
31.10.2020, 00:36
Original comment available on version: ru

although it is clear that the combo is not a cloud
31.10.2020, 11:34
Original comment available on version: ru


And what is the situation with improvements in the combined scheme?

This policy is for the cloud only, no "box + cloud" combination.

And if the client has a box and he has a paid subscription to updates for 1 year - can he participate in such a scheme for improvements?

Unfortunately no.
01.11.2020, 22:12
Как со мной связаться - никак :)
Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/
Original comment available on version: ru

An interesting innovation.
If it is correctly implemented, and the improvements are really carried out, this will be a big breakthrough for vanbox.
17.11.2020, 16:08
Original comment available on version: ru

Yanina Iurchuk
difreight

For example, if you are a client of the cloud OneBox at Tariff-3 and higher, then any modification up to 1-2 hours that you ask us to do publicly through the forum will be done for you free of charge. (In order of priority, without a clear time limit.)

Maksim, can you please clarify how much additional fees for such transfers are charged for a river, what for a ticket for one client? May on uvazі, yakі obmezhennya in kіlkostі dopratsyuvan for the first period of the hour.
29.12.2020, 10:24
Original comment available on version: ru


Yanina Iurchuk wrote:
Maksim, can you please clarify how much additional fees for such transfers are charged for a river, what for a ticket for one client? May on uvazі, yakі obmezhennya in kіlkostі dopratsyuvan for the first period of the hour.

At the moment there are no restrictions.
By and large, we can do any improvements for free if several different cloud clients want it, but only in the next version.
In simple words - free of charge, but wait 6-12 months.
31.12.2020, 16:23
Как со мной связаться - никак :)
Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/
Original comment available on version: ru

Are free upgrades over?
02.09.2021, 13:05
Original comment available on version: ru


Miroshnichenko Maxim
Administrator
OneBox CEO wrote:
The whole point of cloud rates (rent) is that we can economically afford to improve the product to meet the requirements of users when they ask for it.

Why does the forum answer that free improvements are over? Is it such a policy to promise one thing and do another? The point of our transition to the cloud was that we could influence the improvement of the system. And now it turns out that in vain they believed your words?
02.09.2021, 13:08
Original comment available on version: ru


Why does the forum answer that free improvements are over? Is it such a policy to promise one thing and do another? The point of our transition to the cloud was that we could influence the improvement of the system. And now it turns out that in vain they believed your words?

https://crm-onebox.com/ru/support/onebox-official-news/9231-snyati-vse-ograniche...
point 5
03.09.2021, 12:00
Как со мной связаться - никак :)
Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/
Original comment available on version: ru


Miroshnichenko Maxim
Administrator
OneBox CEO wrote:

Why does the forum answer that free improvements are over? Is it such a policy to promise one thing and do another? The point of our transition to the cloud was that we could influence the improvement of the system. And now it turns out that in vain they believed your words?

https://crm-onebox.com/ru/support/onebox-official-news/9231-snyati-vse-ograniche...
point 5

Okay, then let's return money to customers if they have to wait for bug fixes due to flaws / ill-conceived system? For the third day I can’t get rid of the bug when saving the product card, it gives an error, but it’s not indicated what the error is, and I can’t work because of this, because there is no way to move further in the system settings. The forum does not answer me.
Will the rent be extended for these days or will the money for the rent be returned?!
Of course, it is convenient, in this case, to produce different items and refer to them ... And what should I do, can you tell me?
03.09.2021, 13:28
Original comment available on version: ru


Okay, then let's return money to customers if they have to wait for bug fixes due to flaws / ill-conceived system? For the third day I can’t get rid of the bug when saving the product card, it gives an error, but it’s not indicated what the error is, and I can’t work because of this, because there is no way to move further in the system settings. The forum does not answer me.

they will help you on your topic - https://crm-onebox.com/ru/support/stock/10506-os---ne-sohranyaet-kartochku/
As for "returning money, sanctions, support, etc." - I say NO again, do not bend your line.
OneBox is not about the service.
I answered in detail here - https://crm-onebox.com/ru/support/messengers_and_chats/10131-sozdanie-viber-soob...
I quote:

Kupriyan Vladislav Valerievich
Client
Baza.cn.ua / Integrator (FOP Kupriyan) wrote:
In the past, we advertised OneBox as CRM/ERP/ready-made_solution_simplegospade.
With the release of OneBox OS, everything has changed:
1. OneBox OS is a programming language, but instead of coding on it, you draw an interface and add logic based on workflows.
To simplify it further: you take OneBox OS and start programming software for yourself on it.
Why companies buy OneBox OS: because it's stupidly 10-15 times cheaper than hiring a php developer and cutting software for your business in any other languages or platforms. On OneBox, it's stupidly faster and ten times cheaper. This is the only key benefit.
OneBox is not a service, not a support. OneBox is stupidly an economic benefit.
So, if OneBox is a programming language, then what are the claims to the programming language? You have a bug in your software that you wrote on OneBox - this is your bug. And you write to the developers of the programming language "help me fix it, I need it urgently." Yes, we don’t care, although we are still relatively quick to react.
If you have a bug in your java code or you lack a feature of the language - are you asking on the java forum to urgently fix your program?
If you have a bug in 1C or you lack a feature of the language - do you write to the developers of 1C help-save?
So what is your claim to OneBox about your bugs?
2. The structure of the company is completely different than it was before. We don't have departments. There is software (OneBox) and separately its developers / tuners / lowcoders (partners).
The work model is just this: take OneBox, then either program it yourself, or hire a freelance/staff/remote developer(s).
OneBox itself does not provide services to anyone.
This is the same nonsense as coming to the creators of java and saying: I like your java so much, let's write me software like this in java, and then I will have a brain for you about every bug or finish that I then come up with.
---
In principle, OneBox used to be a language for programming corporate software, we just never advertised it so clearly, but sat on the crm/erp/bpm approval needle.
Once again: the goal of OneBox is not a service, not world peace, not super happy customers.
The goal of OneBox is to give the market a kind of underprogramming language that will fire all the coders in all businesses that write software for a long time and expensively. And these coders will be replaced by non-juniors who entered-in-it 3 months ago and can, with the help of OneBox, issue corporate software faster than any seniors in the galleys.
And I am aware that because of such a new model, old users cannot quickly adapt.
03.09.2021, 15:31
Как со мной связаться - никак :)
Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/
Original comment available on version: ru

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