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Do not use feedback in chat (Instagram Direct (i2crm) in chat)

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Integration with i2crm (Instagram Direct) done
So nalashtovana diya
Turn Instagram Direct message (i2crm) into a chat - chat is created, but it is impossible to write
It is necessary, so that it is possible to increase the return
Оригинальный вопрос доступен на версии: ru

Answers:

Specify the link to your OneBox and the link to the user from which you are trying to send a message
19.03.2021, 16:52
Оригинальный комментарий доступен на версии: ru

22.03.2021, 15:12
Оригинальный комментарий доступен на версии: ru


I do not see that you have an entry in the database with the I2CRM ID of this user
Accordingly, the system does not understand from which account to send a message
22.03.2021, 17:22
Оригинальный комментарий доступен на версии: ru

Суханицкий Андрей OneBox CORP
OneBox Corp - Интегратор
Personal license

Tyndyk Maxim Vadimovich wrote:

I do not see that you have an entry in the database with the I2CRM ID of this user
Accordingly, the system does not understand from which account to send a message

Well, here, apparently, the problem is in the "Turn Instagram Direct message (i2crm) into a chat" action itself, because it does not write the identifier to the contact card.
22.03.2021, 18:31
One Bogs - One Genius Оригинальный комментарий доступен на версии: ru


Well, here, apparently, the problem is in the "Turn Instagram Direct message (i2crm) into a chat" action itself, because it does not write the identifier to the contact card.

The ID is written when receiving the webhook
Was there an incoming message from this user https://oduvanchyk.crm-onebox.com/admin/shop/users/2/ to register an ID?
24.03.2021, 17:18
Оригинальный комментарий доступен на версии: ru

Суханицкий Андрей OneBox CORP
OneBox Corp - Интегратор
Personal license

Tyndyk Maxim Vadimovich wrote:
The ID is written when receiving the webhook
Was there an incoming message from this user https://oduvanchyk.crm-onebox.com/admin/shop/users/2/ to register an ID?

then the user under which you can check chats
A message from the user https://oduvanchyk.crm-onebox.com/admin/shop/users/931/
24.03.2021, 17:25
One Bogs - One Genius Оригинальный комментарий доступен на версии: ru


then the user under which you can check chats

In a chat, a message is sent from the current user.
24.03.2021, 17:29
Оригинальный комментарий доступен на версии: ru

Суханицкий Андрей OneBox CORP
OneBox Corp - Интегратор
Personal license

Tyndyk Maxim Vadimovich wrote:

then the user under which you can check chats

In a chat, a message is sent from the current user.

whatoooooo?
We can’t connect different users, the message is written from the page that we connected ...
It turns out that you need to attach a chat contact to this client?
24.03.2021, 18:48
One Bogs - One Genius Оригинальный комментарий доступен на версии: ru


whatoooooo?

what surprises you so much? not working as expected?

We can’t connect different users, the message is written from the page that we connected ...
It turns out that you need to attach a chat contact to this client?

Yes, the solution is simple - to prescribe the i2crm identifier to the manager (by combining, or like a block of social networks was in the card), and accordingly create chats on it
That is, it turns out that you create tasks from the AAA account for the user to whom the AAA account is assigned - and when answering, he gets a token and sends a response to the chat from the AAA account
25.03.2021, 13:43
Оригинальный комментарий доступен на версии: ru

Суханицкий Андрей OneBox CORP
OneBox Corp - Интегратор
Personal license

Tyndyk Maxim Vadimovich wrote:
what surprises you so much? not working as expected?

Other messengers are different, so it seemed strange. Can you at least add an error so that it is clear what the problem is?
25.03.2021, 15:24
One Bogs - One Genius Оригинальный комментарий доступен на версии: ru


Can you at least add an error so that it is clear what the problem is?

+
25.03.2021, 16:22
Оригинальный комментарий доступен на версии: ru

Суханицкий Андрей OneBox CORP
OneBox Corp - Интегратор
Personal license
Thanks
25.03.2021, 16:27
One Bogs - One Genius Оригинальный комментарий доступен на версии: ru

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