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Bug in total

1. the client made an order on the site in the CRM data was pulled up
https://crm.mama.travel/admin/customorder/order/94337/edit/
2. after the tour parameters have changed, the hotel and the amount have changed
3. the manager made changes, one total amount did not change, he adds the wrong amount to the contract
1
I thought that for the update you need to go to another stage, but this did not solve the issue
please see what is wrong
Оригинальный вопрос доступен на версии: ru

Answers:

You have a discount in the process of 457.00 UAH - so the total is not 22850, but 22,393.00 UAH
Apparently, you somehow calculate the additional field "Amount payable" by some actions - check the correctness of the settings for its miscalculations.
05.01.2021, 15:18
Оригинальный комментарий доступен на версии: ru


Tyndyk Maxim Vadimovich
Administrator wrote:
You have a discount in the process of 457.00 UAH - so the total is not 22850, but 22,393.00 UAH
Apparently, you somehow calculate the additional field "Amount payable" by some actions - check the correctness of the settings for its miscalculations.

our discount is calculated automatically, this is an additional table that we finalized
we enter the price in currency and the amount to be paid and the discount is considered automatic
specifically in this order, the first cost was somehow preserved and it cannot be changed, the data in the table is correct, but they are not taken into account! this is not true, because the data is not relevant
06.01.2021, 18:20
Оригинальный комментарий доступен на версии: ru

So what is the error in calculating the total amount? I indicated that it is considered true - the specified discount is taken away.
If any of the actions is considered incorrect according to the settings, specify which one.
08.01.2021, 16:55
Оригинальный комментарий доступен на версии: ru

https://crm-onebox.com/ajax/download/2474/ the fact is that there is NO discount!
after the reservation, the data changed, we changed them in this table on the screen, it is the main one and from these data the amount / numbers are posted to other fields
The problem is that where this discounted data was saved and now it doesn’t count correctly!
08.01.2021, 17:51
Оригинальный комментарий доступен на версии: ru

https://crm-onebox.com/ajax/download/2474/ the fact is that there is NO discount!
after the reservation, the data changed, we changed them in this table, which is on the screen, it is the main one and from these data the amount / numbers are posted to other fields
the problem is that somewhere this discounted data has been preserved and now it does not count correctly!
08.01.2021, 17:52
Оригинальный комментарий доступен на версии: ru

So how is there no discount if the block of totals clearly says "Total discount for the process: 457.00 UAH"?
11.01.2021, 14:03
Оригинальный комментарий доступен на версии: ru


Tyndyk Maxim Vadimovich
Administrator wrote:
So how is there no discount if the block of totals clearly says "Total discount for the process: 457.00 UAH"?

Are you kidding me ?
I explain to you that the data was not saved correctly and that's it, the parameters are without a discount, but it costs and because of this all the docks are formed incorrectly and + more reporting
today, she herself made an order https://prnt.sc/wltunt
the same nonsense
What I've done:
1. contributed a dollar amount
2. further the total amount in hryvnia
3. further changed course to commercial, because we have a national bank, and we consider it commercially, depending on the partner
and received 4 different amounts! I still cannot go to the next stage, because no payment, but now my data is all incorrect
you count 2856 dollars for the course 29.35 = 83823
what do we get https://prnt.sc/wlu08k , there is a discount here, but it turned out like a cape! where are these numbers from? we have to manually correct the data in the contracts, according to the reporting, a complete ass
this was not real, I don’t understand what happened and how the calculation algorithm could change
new order number with errors:
https://crm.mama.travel/admin/customorder/order/94639/edit/
12.01.2021, 15:40
Оригинальный комментарий доступен на версии: ru

Inna, I see we won’t solve anything like that, because:
1. You do not understand what you have configured on your project and require a solution without providing information about the settings that you are asked for
2. I'm not going to spend hours of time figuring out what you set up and what you set up wrong in your business process
I see the following solutions:
1. If you have a personal manager who participated in setting up your business process, you contact him and solve this problem through him
2. You still provide me with a description of your business process - where and at what stage (procedure) you have what is configured, that based on the data entered in the additional field, some kind of recalculation of amounts, discounts, etc. occurs.
If you provide me with this description, I will try to help you.
12.01.2021, 15:52
Оригинальный комментарий доступен на версии: ru

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