Roistat integration not working

[quote] Tyndyk Maxim Vadimovich OneBox production wrote: Perhaps on the Roistat side, you need to change the IP / domain to which requests will be sent? [/quote] Roistat did it, response from them: It is necessary to clarify whether there are any restrictions on the part of CRM for obtaining data. And additionally, if CRM requests are being logged, you need information from the logs, what happens at the time of trying to get data from CRM during authorization in Roistat. We had an estimated authorization time of 13:20-13:30 at the time of the remote connection.

Unfortunately, there is no logging https://crm.global-trailer.ru/admin/shop/report/logs/ for this integration. I can offer you an improvement in this integration of logging requests and errors - it will take 1 hour (in the form of integration settings).

[quote] Tyndyk Maxim Vadimovich OneBox production wrote: Unfortunately, there is no logging https://crm.global-trailer.ru/admin/shop/report/logs/ for this integration. I can offer you an improvement in this integration of logging requests and errors - it will take 1 hour (in the form of integration settings). [/quote] Why do we need this modification? The box was transferred to a new another domain, where your specialists confirmed that the transfer was completely completed and everything works, in fact the integration does not work and to get out of the situation you offer to pay extra so that it is just possible to establish the cause?

[quote] Maxim wrote: Why do we need this modification? [/quote] You ask me for query logs - I point out that they should be provided on an ongoing basis - improvement is needed. [quote] Maxim wrote: The box was transferred to a new another domain, where your specialists confirmed that the transfer was completely completed and everything works, in fact the integration does not work and to get out of the situation you offer to pay extra so that it is just possible to establish the cause? [/quote] I am more than sure that: 1. either your integration was initially set up incorrectly 2. either after the transfer you did not tell Roistat to change the address where to send requests - because of which the integration stopped working I added logs one time - I'm waiting for a request from Roistat. PS: the specialist who changes the domain name is not responsible for the performance of external integrations. If you have them configured by domain name, your task is to change addresses in external services in advance. After all, Roistat sends requests to the right place, and we don’t take anything from them via the API.

[quote] I am more than sure that: 1. either your integration was initially set up incorrectly [/quote] https://crm.global-trailer.ru/admin/roistat/lead-hunter/?linkkey=roistat-integration Your integration is not configured at all And the story that she was ever tuned in is also not

[quote] Tyndyk Maxim Vadimovich OneBox production wrote: [quote] I added logs one time - I'm waiting for a request from Roistat. [/quote] 16:40-16:45 tried to log in.

[quote] Tyndyk Maxim Vadimovich OneBox production wrote: https://crm.global-trailer.ru/admin/roistat/lead-hunter/?linkkey=roistat-integra... Your integration is not configured at all And the story that she was ever tuned in is also not [/quote] When nothing is configured - duck and will not work. You need to set up lead ingestion scripts according to your projectId

[quote] Tyndyk Maxim Vadimovich OneBox production wrote: I added logs one time - I'm waiting for a request from Roistat. [/quote] 11/30/2021, at 16:40-16:45 we tried to log in. Will you provide logs?

[quote] Maxim wrote: 11/30/2021, at 16:40-16:45 we tried to log in. Will you provide logs? [/quote] No, I will not provide it - because there is no logging in the integration. Especially when it is not configured at all, as I said earlier. [quote] Tyndyk Maxim Vadimovich OneBox production wrote: When nothing is configured - duck and will not work. You need to set up lead ingestion scripts according to your projectId [/quote]