Update New Mail Statuses

Good afternoon. The action may not switch the process to the status in only one case: if during the switching to the status an error occurs, which is thrown by one of the actions that are on the stage / next statuses. In order for switching actions to always switch processes to statuses, these statuses should ideally have only new mail switching actions, in any other case there will be similar situations due to incorrectly configured bp, whose actions throw errors. On your project, for example, switching actions to stages receive about 50-60 errors every day.

Thanks for the information. How to trace these errors? If I leave only automatic actions with Nova Poshta in the statuses, will the problem no longer arise?

this link has logs https://admin.newtrend.team/admin/shop/report/logs/ . They start with changesstatus- . It contains information: Exception message Conditions for filling fields are not met Exception file /var/www/adminnewtrendte/data/www/admin.newtrend.team/contents/shop/admin/block-action/action_block_status_not_change_consider_order_fields.php Exception line 230 the text of the error is written to the Exception message, the Exception file is the action file that threw the error. If at the stages you leave only actions for new mail, everything will be ok, as I wrote above, the transition is hindered by other actions that can throw errors. I also ask you to take into account that for one status of one tn, the new mail action works only once. Those. checking whether the process needs to be switched to some status depending on the status of the tn only works when a comment like this is added in the comments: Parcel status Nova Poshta №204503883ХХХХХ has changed to YYYYYY.

Good morning! The problem is not the new mail statuses. https://admin.newtrend.team/admin/shop/workflowstatus/1704/action/new/ Changed "Change business process and stage depending on field values" to "Switch to stage instantly" - submit order in the same business process, but the system gives an error and does not want to transfer to another business process. And the problem arises only in two cases, when it is Hilary's warehouse and Simple and Easy. https://admin.newtrend.team/admin/shop/custom/object/directory/6/ order example: https://admin.newtrend.team/admin/customorder/order/1908980/edit/ All other orders translate correctly. What else could be the reason? Screenshot of the error is attached. [file]5826[/file]

Before this error, the processes exactly worked as expected for a month and the statuses changed