Integration not working
Возникают сложности с почтой?
Мы подготовили список тем на форуме где решалась данная задача! Посмотреть список топиков
Мы подготовили список тем на форуме где решалась данная задача! Посмотреть список топиков
Letters coming to the mailbox asu@scoma.ru are not converted into requests based on a letter in CPM, although the integration is configured, the action to turn into an application has been added. It was configured by analogy with other normally working mailboxes.
Original question is available on version: ru
Answers:
Hello!
Most likely, the integration is configured incorrectly. Can you please provide a link to your OneBox?
Thank you!
Most likely, the integration is configured incorrectly. Can you please provide a link to your OneBox?
Thank you!
17.08.2020, 15:06
Original comment available on version: ru
Hello, you have nothing configured for this mailbox in integration with mail - http://joxi.ru/GrqweZlUkLRvk2
Therefore, you need to initially set up integration with this mailer and then make the following settings
Therefore, you need to initially set up integration with this mailer and then make the following settings
17.08.2020, 15:09
Original comment available on version: ru
17.08.2020, 15:15
Original comment available on version: ru
andryxakulishow@gmail.com screen not with the right OneBox
17.08.2020, 15:16
Original comment available on version: ru
Hello! First of all, you need to check the integration settings. Namely, the following settings must be made on your mail client:
-Disabled two-step authentication.
-IMAP enabled
-Allowed access for insecure applications.
Also on our YouTube channel, a video on setting up mail integration: https://www.youtube.com/watch?v=qUMZ3ABUasE
Also check that the integration settings in your CRM are correct.
Namely, whether the fields with the password from IMAP and SMTP are filled in correctly.
-Disabled two-step authentication.
-IMAP enabled
-Allowed access for insecure applications.
Also on our YouTube channel, a video on setting up mail integration: https://www.youtube.com/watch?v=qUMZ3ABUasE
Also check that the integration settings in your CRM are correct.
Namely, whether the fields with the password from IMAP and SMTP are filled in correctly.
17.08.2020, 15:22
Original comment available on version: ru
Try adding a password for the application in the mail settings and register it in these fields http://joxi.ru/xAeW7ajigjLnzm
And also check the settings.
And also check the settings.
17.08.2020, 15:39
Original comment available on version: ru
Please go to the page https://crm.scoma.ru/check/
There will be IMAP states at the bottom of the screen.
In your case, the following is output:
[AUTHENTICATIONFAILED] LOGIN invalid credentials or IMAP is disabled sc=xxx Too many login failures
Most likely, at first you specified incorrect IMAP connection parameters, and your mail server banned you (Too many login failures).
Even if you now specify the correct settings, most likely the error will be issued again - Too many login failures
Recommended:
1. check that the connection parameters are correct
2. then stop mail integration for 1-2 hours and turn it back on
3. if it does not help, then contact your system administrator to tell him what is wrong with the connection on your side and why you are "banned".
There will be IMAP states at the bottom of the screen.
In your case, the following is output:
[AUTHENTICATIONFAILED] LOGIN invalid credentials or IMAP is disabled sc=xxx Too many login failures
Most likely, at first you specified incorrect IMAP connection parameters, and your mail server banned you (Too many login failures).
Even if you now specify the correct settings, most likely the error will be issued again - Too many login failures
Recommended:
1. check that the connection parameters are correct
2. then stop mail integration for 1-2 hours and turn it back on
3. if it does not help, then contact your system administrator to tell him what is wrong with the connection on your side and why you are "banned".
17.08.2020, 15:40
Как со мной связаться - никак :)Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/ Original comment available on version: ru
Sergey Sergeevich, specify which answer in this thread helped you the most.
Thank you.
Thank you.
18.08.2020, 11:45
Как со мной связаться - никак :)Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/ Original comment available on version: ru
We made the status and errors of mail integration displayed right here - https://prnt.sc/u20aco
Coming soon with an update to all customers.
Coming soon with an update to all customers.
19.08.2020, 08:05
Как со мной связаться - никак :)Задавайте вопросы на форуме публично - и я отвечу.
Подробнее - https://1b.app/ru/user/11/ Original comment available on version: ru
Danilov Sergey Sergeevich The client wrote:
thank you all, i already figured it out
please tell me how did you solve the problem?
I have the same: "Too many login failures"
22.09.2020, 09:08
Original comment available on version: ru
How did you solve the problem?
Danilov Sergey Sergeevich The client wrote:
thank you all, i already figured it out
Danilov Sergey Sergeevich The client wrote:
thank you all, i already figured it out
22.09.2020, 16:11
Original comment available on version: ru
Martimyanov Sergey Client wrote:
How did you solve the problem? Sergey Sergeevich Danilov
Surprisingly, the issue has been resolved. clicked captcha a lot of times (you need to check what is really under the mail that you are screwing). and turned the module on and off several times.
I don't know what helped, but now everything works
22.09.2020, 19:04
Original comment available on version: ru
Martimyanov Sergey Client wrote:
How did you solve the problem? Sergey Sergeevich Danilov
Solved thanks to this answer
Hello! First of all, you need to check the integration settings. Namely, the following settings must be made on your mail client:
-Disabled two-step authentication.
-IMAP enabled
-Allowed access for insecure applications.
Namely, whether the fields with the password from IMAP and SMTP are filled in correctly.
23.09.2020, 17:52
Original comment available on version: ru
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