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Automation to convert Convert letter to process did not work

https://construct.1b.app/app/email/?userNameMain=Роман+Александрович&email=n...

One of the letters that came to Vanbox did not create a process (we created the process manually).

We have a guess that the reason is that the email arrived 12 seconds after the previous email (from which the process was created automatically). But I would like to hear the opinion of experts, and how to fix it, because the request from Lead would be lost.
Original question is available on version: ua

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