Gmail integration
Good afternoon.
Letters from Gmail stopped coming into the system. For our part, nothing has changed in the integration.
Original question is available on version: ru
Letters from Gmail stopped coming into the system. For our part, nothing has changed in the integration.
Answers:
Hello
As far as I can see, the letters are already entering the system?
As far as I can see, the letters are already entering the system?
22.09.2021, 17:39
Original comment available on version: ru
You see the correspondence that is set up with our corporate mail. She works.
Applications from the site come to us on Gmail and this bundle does not work.
Applications from the site come to us on Gmail and this bundle does not work.
22.09.2021, 17:49
Original comment available on version: ru
Can you clarify?
Because there are emails to gmail in the system https://nautilus.crm-onebox.com/admin/shop/report/event/?evtype=email&direct... -09-22+23%3A59&from=&to=nautilus.onebox%40gmail.com&channel=&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox= and I doubt you entered them manually
Because there are emails to gmail in the system https://nautilus.crm-onebox.com/admin/shop/report/event/?evtype=email&direct... -09-22+23%3A59&from=&to=nautilus.onebox%40gmail.com&channel=&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox= and I doubt you entered them manually
22.09.2021, 17:50
Original comment available on version: ru
(but earlier, the business process Potential applicants was immediately launched in the Leads section and we saw them there.
I didn't even think to look elsewhere.
This business process was set up by Onebox employees, I don’t have an understanding of why it went wrong.
Will you restore her?
I didn't even think to look elsewhere.
This business process was set up by Onebox employees, I don’t have an understanding of why it went wrong.
Will you restore her?
22.09.2021, 17:54
Original comment available on version: ru
here is the process that was created from the letter https://nautilus.crm-onebox.com/admin/customorder/lead/9024/edit/
23.09.2021, 09:09
Original comment available on version: ru
Good morning.
The process you are referring to was created by me manually. Previously, this process was created automatically. Not now. I sent a test application now - check it out.
The process you are referring to was created by me manually. Previously, this process was created automatically. Not now. I sent a test application now - check it out.
23.09.2021, 09:41
Original comment available on version: ru
The process to which I refer was not created manually, it has a link to the original letter. If you hover over this icon in the process, then there will be information that the process was created from a letter.
At the moment there are letters in the system, but they cannot turn into a process, because the client is not defined and the system cannot determine on whose behalf to create the process. Go to the setting of automatic actions once a minute https://nautilus.crm-onebox.com/admin/auto/action/minute/edit/ and in the action Turn an email into a process and specify the setting "Author of processes, in case the contact is not defined "
At the moment there are letters in the system, but they cannot turn into a process, because the client is not defined and the system cannot determine on whose behalf to create the process. Go to the setting of automatic actions once a minute https://nautilus.crm-onebox.com/admin/auto/action/minute/edit/ and in the action Turn an email into a process and specify the setting "Author of processes, in case the contact is not defined "
23.09.2021, 12:06
Original comment available on version: ru
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