track numbers of ukrposhta from prom.
tell
so I sent the track number from the crm to the outlet and the outlet monitors the status of the parcel.
http://prntscr.com/v5jvnr
and if I take ttn from prom, then boxing ignores and does not track the number.
how so?
Original question is available on version: ru
so I sent the track number from the crm to the outlet and the outlet monitors the status of the parcel.
http://prntscr.com/v5jvnr
and if I take ttn from prom, then boxing ignores and does not track the number.
how so?
Answers:
because prom doesn't give us TTN number in orders
25.10.2020, 02:07
Original comment available on version: ru
Ustimenko Igor OneBox CTO wrote:
because prom doesn't give us TTN number in orders
:)) smiled.
the answer is either incomplete. or completely off topic.
what do you want to get from the promo - ttn with the order?
this is an order - there is no ttn, it appears after the order has been processed.
and as soon as it is created, I pull it into the crm automatically through api, everything is perfectly transmitted, the stage changes
but she does not track crm.
and if you transfer the TTN to the socket, then the socket tracks the status of the Ukrposhta parcel without problems
25.10.2020, 19:35
Original comment available on version: ru
Mironenko Dmitry
Client wrote:
Ustimenko Igor OneBox CTO wrote:
because prom doesn't give us TTN number in orders
:)) smiled.
the answer is either incomplete. or completely off topic.
what do you want to get from the promo - ttn with the order?
this is an order - there is no ttn, it appears after the order has been processed.
and as soon as it is created, I pull it into the crm automatically through api, everything is perfectly transmitted, the stage changes
but she does not track crm.
and if you transfer the TTN to the socket, then the socket tracks the status of the Ukrposhta parcel without problems
Maybe I didn't answer clearly, I'll paraphrase
"Prom does not know how to receive a TTN number from us - therefore, tracking is not possible due to the fact that the prom API does not have a parameter or method to which you can pass a TTN from the CRM"
25.10.2020, 22:51
Original comment available on version: ru
why pass it to the prom?
the question was why does the box not track the received number?
the question was why does the box not track the received number?
25.10.2020, 23:01
Original comment available on version: ru
Mironenko Dmitry
Client wrote:
why pass it to the prom?
the question was why does the box not track the received number?
you asked the wrong question in the first place
you give a screen in which you show the status of the parcel in the socket
and ask why it doesn’t work the same on the prom - I answered you the reason (the fact that the prom API does not allow this)
If we are talking about a track inside the CRM system, then indicate an example of the process, I will give you an answer
25.10.2020, 23:21
Original comment available on version: ru
complete:
https://adapter.crm-onebox.com/admin/customorder/order/?filternovaposhtastatus=&... 1&filterpayment=&filterpriority=&contractorsid=&workflowid[0]=15&statusid[0]=171&statusid[1]=172&statusid[2]=173&statusid[3]=174&statusid[4]=175&statusid[5]=176&statusid[6]=177&statusid[7] =178&statusid[8]=179&statusid[9]=180&statusid[10]=181&statusid[11]=182&statusid[12]=183&statusid[13]=184&statusid[14]=185&statusid[15]=186&statusid[16]=187&statusid[17] =188&statusid[18]=189&statusid[19]=191&statusid[20]=192&statusid[21]=193&statusid[22]=194&statusid[23]=195&statusid[24]=196&statusid[25]=197&statusid[26]=198&statusid[27] =199&statusid[28]=200&statusid[29]=201&statusid[30]=202&statusid[31]=203&statusid[32]=204&filterauthorid=&filterproject=&filterproductname=&filterproductid=&filtercode1c=&filtercustomIDCheck= &filterdatetofrom=&filterdatetoto=&filterdateplanfrom=&filterdateplanto=&filtertags=&filterorderemployerid=&filteremployerid[0]=&filterutm=&ok=1&searchLine=
you can choose this one
https://adapter.crm-onebox.com/admin/customorder/order/3867/edit/
https://adapter.crm-onebox.com/admin/customorder/order/?filternovaposhtastatus=&... 1&filterpayment=&filterpriority=&contractorsid=&workflowid[0]=15&statusid[0]=171&statusid[1]=172&statusid[2]=173&statusid[3]=174&statusid[4]=175&statusid[5]=176&statusid[6]=177&statusid[7] =178&statusid[8]=179&statusid[9]=180&statusid[10]=181&statusid[11]=182&statusid[12]=183&statusid[13]=184&statusid[14]=185&statusid[15]=186&statusid[16]=187&statusid[17] =188&statusid[18]=189&statusid[19]=191&statusid[20]=192&statusid[21]=193&statusid[22]=194&statusid[23]=195&statusid[24]=196&statusid[25]=197&statusid[26]=198&statusid[27] =199&statusid[28]=200&statusid[29]=201&statusid[30]=202&statusid[31]=203&statusid[32]=204&filterauthorid=&filterproject=&filterproductname=&filterproductid=&filtercode1c=&filtercustomIDCheck= &filterdatetofrom=&filterdatetoto=&filterdateplanfrom=&filterdateplanto=&filtertags=&filterorderemployerid=&filteremployerid[0]=&filterutm=&ok=1&searchLine=
you can choose this one
https://adapter.crm-onebox.com/admin/customorder/order/3867/edit/
25.10.2020, 23:38
Original comment available on version: ru
Mironenko Dmitry
Client wrote:
complete:
https://adapter.crm-onebox.com/admin/customorder/order/?filternovaposhtastatus=&... 1&filterpayment=&filterpriority=&contractorsid=&workflowid[0]=15&statusid[0]=171&statusid[1]=172&statusid[2]=173&statusid[3]=174&statusid[4]=175&statusid[5]=176&statusid[6]=177&statusid[7] =178&statusid[8]=179&statusid[9]=180&statusid[10]=181&statusid[11]=182&statusid[12]=183&statusid[13]=184&statusid[14]=185&statusid[15]=186&statusid[16]=187&statusid[17] =188&statusid[18]=189&statusid[19]=191&statusid[20]=192&statusid[21]=193&statusid[22]=194&statusid[23]=195&statusid[24]=196&statusid[25]=197&statusid[26]=198&statusid[27] =199&statusid[28]=200&statusid[29]=201&statusid[30]=202&statusid[31]=203&statusid[32]=204&filterauthorid=&filterproject=&filterproductname=&filterproductid=&filtercode1c=&filtercustomIDCheck= &filterdatetofrom=&filterdatetoto=&filterdateplanfrom=&filterdateplanto=&filtertags=&filterorderemployerid=&filteremployerid[0]=&filterutm=&ok=1&searchLine=
you can choose this one
https://adapter.crm-onebox.com/admin/customorder/order/3867/edit/
you have TTN UKrposhta
I do not see the actions that you set to track the status of the parcel
25.10.2020, 23:50
Original comment available on version: ru
????
so the statuses in the comment should be written !!!!
here
http://prntscr.com/v6o03d
stage switching set up.
so the statuses in the comment should be written !!!!
here
http://prntscr.com/v6o03d
stage switching set up.
26.10.2020, 00:16
Original comment available on version: ru
Mironenko Dmitry
Client wrote:
????
so the statuses in the comment should be written !!!!
here
http://prntscr.com/v6o03d
stage switching set up.
1. The status of this parcel was Accepted - was 09/24/2020 17:22:00
and the action you configured 2020-10-17 22:08:30
all other statuses of the parcel that you set up - according to the history of this track number https://track.ukrposhta.ua/tracking_RU.html
26.10.2020, 04:36
Original comment available on version: ru
http://prntscr.com/v79atp
everything is.
just to show the history you need to click the button.
and besides, there is a configured action to receive a parcel
http://prntscr.com/v79hs9
it was configured before 24.09
everything is.
just to show the history you need to click the button.
and besides, there is a configured action to receive a parcel
http://prntscr.com/v79hs9
it was configured before 24.09
26.10.2020, 19:18
Original comment available on version: ru
Mironenko Dmitry
Client wrote:
http://prntscr.com/v79atp
everything is.
just to show the history you need to click the button.
and besides, there is a configured action to receive a parcel
http://prntscr.com/v79hs9
it was configured before 24.09
Read again what I wrote.
and compare what statuses you have to track
and what are the statuses of the UKRPOSHTA parcel on the website
and understand that you have set up 5% of what is actually
28.10.2020, 10:30
Original comment available on version: ru
Ustimenko Igor OneBox CTO wrote:
Read again what I wrote.
and compare what statuses you have to track
and what are the statuses of the UKRPOSHTA parcel on the website
and understand that you have set up 5% of what is actually
today, 10:30
Read the question again.
it is global.
crm data numbers that are transmitted from the prom, does not track from the word "absolutely"
and you are trying to figure out what I set up.
even if you haven't configured anything, all 9 statuses of the parcel 0500207777881 (http://prntscr.com/v8huri), which are given by the Ukrposhta api, should be in the business process comment 3867
28.10.2020, 11:00
Original comment available on version: ru
28.10.2020, 11:07
Original comment available on version: ru
Mironenko Dmitry
Client wrote:
Ustimenko Igor OneBox CTO wrote:
Read again what I wrote.
and compare what statuses you have to track
and what are the statuses of the UKRPOSHTA parcel on the website
and understand that you have set up 5% of what is actually
today, 10:30
Read the question again.
it is global.
crm data numbers that are transmitted from the prom, does not track from the word "absolutely"
and you are trying to figure out what I set up.
even if you haven't configured anything, all 9 statuses of the parcel 0500207777881 (http://prntscr.com/v8huri), which are given by the Ukrposhta api, should be in the business process comment 3867
no you shouldn't!
we do not write comments via ukrpochta
all tracking is configured on statuses using actions
if you need comments, you can also set them on the status
28.10.2020, 11:17
Original comment available on version: ru
1. why in the process 4672 the statuses of the Ukrposhta parcel are recorded in the comments? is this a bug?
2. why in the process 3867 the statuses of the Ukrposhta parcel are not recorded in the comments? or is it a bug?
3. How to set up to display the status of Ukrposhta parcels in a comment?
4 ignored the question repeat:
and besides, there is a configured action to receive a parcel
http://prntscr.com/v79hs9
it was configured before 24.09
configured correctly - http://prntscr.com/v8kmw4
why didn't work in 3867 and worked in 4672?
2. why in the process 3867 the statuses of the Ukrposhta parcel are not recorded in the comments? or is it a bug?
3. How to set up to display the status of Ukrposhta parcels in a comment?
4 ignored the question repeat:
and besides, there is a configured action to receive a parcel
http://prntscr.com/v79hs9
it was configured before 24.09
configured correctly - http://prntscr.com/v8kmw4
why didn't work in 3867 and worked in 4672?
28.10.2020, 12:58
Original comment available on version: ru
Mironenko Dmitry
Client wrote:
1. why in the process 4672 the statuses of the Ukrposhta parcel are recorded in the comments? is this a bug?
2. why in the process 3867 the statuses of the Ukrposhta parcel are not recorded in the comments? or is it a bug?
3. How to set up to display the status of Ukrposhta parcels in a comment?
4 ignored the question repeat:
and besides, there is a configured action to receive a parcel
http://prntscr.com/v79hs9
it was configured before 24.09
configured correctly - http://prntscr.com/v8kmw4
why didn't work in 3867 and worked in 4672?
The difference between the processes is that one is created from the system and the second from PROMA
And those that were created from the promo are not tracked by the system because there is no history, so I wrote to you what can be configured on the transitions through the stages and adding comments.
Those that are created in the system - for those the history of creation and tracking is added, therefore they are monitored by crons and write a comment automatically.
I hope I explained it more clearly.
As an option, you can artificially add history when importing from prom and, in theory, deceive this chain
something like this will take 2 hours
28.10.2020, 14:40
Original comment available on version: ru
no, it's not clear.
"not tracked by the system because there is no history" - what kind of history is this?
what "can be configured on the transitions through the stages", and how?
"not tracked by the system because there is no history" - what kind of history is this?
what "can be configured on the transitions through the stages", and how?
28.10.2020, 15:56
Original comment available on version: ru
Mironenko Dmitry
Client wrote:
"not tracked by the system because there is no history" - what kind of history is this?
when we create a TTN within our system, we record the start status history and add a package tracking procedure
when we import an already created TTN on another resource, then this history does not exist and therefore is not tracked
I suggested adding it
Mironenko Dmitry
Client wrote:
what "can be configured on the transitions through the stages", and how?
make a bunch of stages on which to set up actions for switching the status of the process depending on the status of the TTN of Ukrposhta
30.10.2020, 09:24
Original comment available on version: ru
I can't understand, like say either-or
http://prntscr.com/va0t0d - there are a bunch of stages.
ttn from crm go through the stages
but they don’t pass from the promo.
what else is needed?
http://prntscr.com/va0t0d - there are a bunch of stages.
ttn from crm go through the stages
but they don’t pass from the promo.
what else is needed?
30.10.2020, 13:01
Original comment available on version: ru
Mironenko Dmitry
Client wrote:
I can't understand, like say either-or
http://prntscr.com/va0t0d - there are a bunch of stages.
ttn from crm go through the stages
but they don’t pass from the promo.
what else is needed?
Dmitry, let's save both your time and mine.
I can reconfigure everything for prom and for CRM in 1 hour and it will work
it's faster than I'll start painting 3-4 sheets of A4 what needs to be done
30.10.2020, 13:34
Original comment available on version: ru
this is not our way...
We are not looking for easy ways:)
but seriously:
I have a cloud plan, can I qualify for a free revision in 2 hours, on a first come, first serve basis?
We are not looking for easy ways:)
but seriously:
I have a cloud plan, can I qualify for a free revision in 2 hours, on a first come, first serve basis?
31.10.2020, 20:12
Original comment available on version: ru
Mironenko Dmitry
Client wrote:
this is not our way...
We are not looking for easy ways:)
but seriously:
I have a cloud plan, can I qualify for a free revision in 2 hours, on a first come, first serve basis?
since you have a cloud - yes
i queued up
02.11.2020, 13:50
Original comment available on version: ru
Mironenko Dmitry
Client wrote:
where can i watch the queue?
for customers nowhere
she is internal
02.11.2020, 16:04
Original comment available on version: ru
Mironenko Dmitry
Client wrote:
how is the queue?
moving)
15.11.2020, 09:42
Original comment available on version: ru
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