Order statuses for UkrPoshta do not change automatically
Hello. When the TTN status is changed, the order statuses do not change. At the stage "Sent to the client", do not proceed further. TTN statuses are changing, but order statuses have stopped.
CRM - https://farys.crm-onebox.com/
Order examples:
Ukrposhta - https://farys.crm-onebox.com/511/
In the sequence settings everything is OK. Everything worked without problems before.
Original question is available on version: ru
CRM - https://farys.crm-onebox.com/
Order examples:
Ukrposhta - https://farys.crm-onebox.com/511/
In the sequence settings everything is OK. Everything worked without problems before.
Answers:
Hello. How did you add TTH to the process? If the TTN is not created through boxing, it should not be tracked.
24.09.2021, 17:32
Original comment available on version: ru
Why shouldn't? I keep adding TTNs created by another service and everything was OK. It's only been a problem lately. TTH is monitored, its status is displayed, but does not change.
24.09.2021, 17:51
Original comment available on version: ru
Alexander wrote:
Why shouldn't? I keep adding TTNs created by another service and everything was OK. It's only been a problem lately. TTH is monitored, its status is displayed, but does not change.
Can you show an example of the process where this happened and in the comments there is the status of Ukrposhta so that I can see with a specific example? Thank you.
24.09.2021, 17:53
Original comment available on version: ru
For example, in the status "Submitted", in the comments you can see that the status has changed - https://farys.crm-onebox.com/419/
And here is the closed old order, where all the stages are completed and displayed in the comments - https://farys.crm-onebox.com/17/
And here is the closed old order, where all the stages are completed and displayed in the comments - https://farys.crm-onebox.com/17/
24.09.2021, 18:59
Original comment available on version: ru
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