What is the key in crm for the laboratory

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As requested in the description:
Tell us in detail about the laboratory and we will answer what you need :)
In our opinion, the necessary points:
1. Maintaining employees and contact cards.
2. Keeping staff reports on the work done.
3. Maintenance of products and warehouses (if any).
4. Reports and KPI employees.
5. Planning and reminders. Time management optimization.
6. Knowledge base for records and standards.
7. Administration of employees. Accounting for working hours and schedules of employees.
We will be happy to give you a tour of the system and its capabilities.
We are waiting for your application at the link https://1b.app/ru/partner/insiders/ !