There is a KPI application
Here it is possible to configure the indicator that counts calls [file]9210[/file]
Now it shows the number of successful calls and the number of attempts together
How can I configure the system to count only the number of successful calls?
There is a KPI application Here it is possible to configure the indicator that counts calls Now it shows the number of successful calls and the number of attempts together How can I configure the system to count only the number of successful calls?
. OneBox production wrote: Why is KPI with id=7 not suitable?
"Number of calls per day without internal and lasting more than 35 seconds" value of more than 35 seconds does not fit here, because order processing takes less than 35 seconds on average.
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.
OneBox production wrote:
Why is KPI with id=7 not suitable?
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"Number of calls per day without internal and lasting more than 35 seconds" value of more than 35 seconds does not fit here, because order processing takes less than 35 seconds on average.
We have disabled the transfer of records from the binotel to the box, but if it is very important for solving this problem, I can download it in the binotel and send it to the mail More than 200 events even for today from 1 to 35 seconds +00%3A37&dateto=2021-08-10+23%3A59&from=&to=&channel=&subject=&content=&durationfrom=1&durationto=34&line=&filtercontactid%5B%5D=&page=&mailbox=
We have disabled the transfer of records from the binotel to the box, but if it is very important for solving this problem, I can download it in the binotel and send it to the mail
More than 200 events even for today from 1 to 35 seconds +00%3A37&dateto=2021-08-10+23%3A59&from=&to=&channel=&subject=&content=&durationfrom=1&durationto=34&line=&filtercontactid%5B%5D=&page=&mailbox=
. OneBox production wrote: those. do you need a number in which the duration is more than a second? It seems to me that a call in 1 second is not considered successful.
From 1 second filtered TC without this setting also shows the events of attempted calls. I agree, a 1 second call is hardly considered successful. But, for example, if the client does not ask questions, then the order can be confirmed in 15-20 seconds. Perhaps you should give the opportunity to configure here the "Number of calls per day without internal and lasting more than 35 seconds" time more than X seconds
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.
OneBox production wrote:
those. do you need a number in which the duration is more than a second? It seems to me that a call in 1 second is not considered successful.
[/quote]
From 1 second filtered TC without this setting also shows the events of attempted calls.
I agree, a 1 second call is hardly considered successful.
But, for example, if the client does not ask questions, then the order can be confirmed in 15-20 seconds.
Perhaps you should give the opportunity to configure here the "Number of calls per day without internal and lasting more than 35 seconds" time more than X seconds
Good afternoon I select the handler class "Number of calls per day without internal and lasting more than 35 seconds", but I do not see the "duration" or "KPI duration" fields. How to set up?
Good afternoon
I select the handler class "Number of calls per day without internal and lasting more than 35 seconds", but I do not see the "duration" or "KPI duration" fields.
How to set up?
We also need to be able to see Number of INCOMING calls per day without internal calls and lasting more than X seconds Number of OUTGOING calls per day without internal calls and lasting more than X seconds together now
We also need to be able to see
Number of INCOMING calls per day without internal calls and lasting more than X seconds
Number of OUTGOING calls per day without internal calls and lasting more than X seconds
together now
Good afternoon, I kind of left a comment but for some reason it's not here. Perhaps I confused the branches, I apologize. Give me a link to your KPI - I'll set it up
Good afternoon, I kind of left a comment but for some reason it's not here. Perhaps I confused the branches, I apologize. Give me a link to your KPI - I'll set it up
. OneBox production Employee clack clack wrote: Good afternoon, I kind of left a comment but for some reason it's not here. Perhaps I confused the branches, I apologize. Give me a link to your KPI - I'll set it up
[quote]
.
OneBox production
Employee
clack clack wrote:
Good afternoon, I kind of left a comment but for some reason it's not here. Perhaps I confused the branches, I apologize. Give me a link to your KPI - I'll set it up
[/quote]
https://rivcont.info/app/kpi/7/
Vysokos Nikolai Alexandrovich Client wrote: We also need to be able to see Number of INCOMING calls per day without internal calls and lasting more than X seconds Number of OUTGOING calls per day without internal calls and lasting more than X seconds together now
[quote]
Vysokos Nikolai Alexandrovich
Client wrote:
We also need to be able to see
Number of INCOMING calls per day without internal calls and lasting more than X seconds
Number of OUTGOING calls per day without internal calls and lasting more than X seconds
together now
[/quote]
Concerning it, additional completion? Or we can now indicate the duration at which KPI is counted here
https://rivcont.info/app/kpi/62/
https://rivcont.info/app/kpi/3/
Vysokos Nikolai Alexandrovich Client wrote: We also need to be able to see Number of INCOMING calls per day without internal calls and lasting more than X seconds Number of OUTGOING calls per day without internal calls and lasting more than X seconds together now
No, these need to be programmed separately. You can make 2 pieces in 1 hour
[quote]
Vysokos Nikolai Alexandrovich
Client wrote:
[quote]
Vysokos Nikolai Alexandrovich
Client wrote:
We also need to be able to see
Number of INCOMING calls per day without internal calls and lasting more than X seconds
Number of OUTGOING calls per day without internal calls and lasting more than X seconds
together now
[/quote]
Concerning it, additional completion? Or we can now indicate the duration at which KPI is counted here
https://rivcont.info/app/kpi/62/
https://rivcont.info/app/kpi/3/
[/quote]
No, these need to be programmed separately. You can make 2 pieces in 1 hour
It will work with these as well, we specify 2 seconds, and the KPI is counted only if the duration of the incoming or outgoing call was 2 or more seconds? If yes, please cancel your account.
It will work with these as well, we specify 2 seconds, and the KPI is counted only if the duration of the incoming or outgoing call was 2 or more seconds?
If yes, please cancel your account.
Vysokos Nikolai Alexandrovich Client wrote: We also need to be able to see Number of INCOMING calls per day without internal calls and lasting more than X seconds Number of OUTGOING calls per day without internal calls and lasting more than X seconds together now
No, these need to be programmed separately. You can make 2 pieces in 1 hour
paid
[quote]
anonymous duck
OneBox production
Employee wrote:
[quote]
Vysokos Nikolai Alexandrovich
Client wrote:
[quote]
Vysokos Nikolai Alexandrovich
Client wrote:
We also need to be able to see
Number of INCOMING calls per day without internal calls and lasting more than X seconds
Number of OUTGOING calls per day without internal calls and lasting more than X seconds
together now
[/quote]
Concerning it, additional completion? Or we can now indicate the duration at which KPI is counted here
https://rivcont.info/app/kpi/62/
https://rivcont.info/app/kpi/3/
[/quote]
No, these need to be programmed separately. You can make 2 pieces in 1 hour
[/quote]
paid
https://rivcont.info/app/kpi/62/
https://rivcont.info/app/kpi/3/
registered here. 2 means that only calls lasting more than 2 seconds should be taken into account
Brought KPI here https://rivcont.info/app/dashboard/ No data By events, more than 300 events of completed conversations =2021-09-10+23%3A59&from=&to=&channel=&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox= Why is that ?
[quote]
anonymous duck
OneBox production
Employee wrote:
https://rivcont.info/app/kpi/62/
https://rivcont.info/app/kpi/3/
registered here. 2 means that only calls lasting more than 2 seconds should be taken into account
[/quote]
Brought KPI here https://rivcont.info/app/dashboard/
No data [file]10266[/file]
By events, more than 300 events of completed conversations =2021-09-10+23%3A59&from=&to=&channel=&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox=
Why is that ?
anonymous duck OneBox production Employee wrote: KPI starts recalculating only in new hours, i.e. it will count for the current hour, the next one, and so on
Cron sentry worked at 14:05 Go to https://rivcont.info/app/dashboard/ Incoming did not count at all, outgoing added only a few. enough events
[quote]
anonymous duck
OneBox production
Employee wrote:
KPI starts recalculating only in new hours, i.e. it will count for the current hour, the next one, and so on
[/quote]
Cron sentry worked at 14:05
Go to https://rivcont.info/app/dashboard/
Incoming did not count at all, outgoing added only a few.
enough events
anonymous duck OneBox production Employee wrote: KPI starts recalculating only in new hours, i.e. it will count for the current hour, the next one, and so on
Cron sentry worked at 14:05 Go to https://rivcont.info/app/dashboard/ Incoming did not count at all, outgoing added only a few. enough events
Look?
[quote]
Vysokos Nikolai Alexandrovich
Client wrote:
[quote]
anonymous duck
OneBox production
Employee wrote:
KPI starts recalculating only in new hours, i.e. it will count for the current hour, the next one, and so on
[/quote]
Cron sentry worked at 14:05
Go to https://rivcont.info/app/dashboard/
Incoming did not count at all, outgoing added only a few.
enough events
[/quote]
Look?
anonymous duck OneBox production Employee wrote: KPI starts recalculating only in new hours, i.e. it will count for the current hour, the next one, and so on
Cron sentry worked at 14:05 Go to https://rivcont.info/app/dashboard/ Incoming did not count at all, outgoing added only a few. enough events
Look?
Can you tell me when will it work?
[quote]
Vysokos Nikolai Alexandrovich
Client wrote:
[quote]
Vysokos Nikolai Alexandrovich
Client wrote:
[quote]
anonymous duck
OneBox production
Employee wrote:
KPI starts recalculating only in new hours, i.e. it will count for the current hour, the next one, and so on
[/quote]
Cron sentry worked at 14:05
Go to https://rivcont.info/app/dashboard/
Incoming did not count at all, outgoing added only a few.
enough events
[/quote]
Look?
[/quote]
Can you tell me when will it work?
anonymous duck Why don't you check what you are doing?! It's kinda childish Your colleagues, I want to note that with the release of OS, they began to work faster and better, and you still seem to be at the MVP level! When can we expect the next session? We will create a new topic, if it's deaf here.
anonymous duck Why don't you check what you are doing?! It's kinda childish
Your colleagues, I want to note that with the release of OS, they began to work faster and better, and you still seem to be at the MVP level!
When can we expect the next session?
We will create a new topic, if it's deaf here.
anonymous duck OneBox production Employee wrote: Good afternoon. I apologize for the long replies and mistakes. Problem fixed.
Thanks Everything is ok now
[quote]
anonymous duck
OneBox production
Employee wrote:
Good afternoon. I apologize for the long replies and mistakes. Problem fixed.
[/quote]
Thanks
Everything is ok now
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