PromUA / Import orders to OneBox - Phone number in order prom
https://rivcont.info/
1. The customer's phone number is 3809******20 in the order.
2. A contact was added to the order, which was found by client's mail https://rivcont.info/app/contact/409899/ (This contact already had a phone number 3809******72)
3. Accordingly added this number 33809******20 to the existing contact /409899/
4. In the order https://rivcont.info/3413386/ formed a TTN with the number 3809******72, as it was the first and main
Tell me, can we now somehow form a TTN to the phone number that came last from prom.ua?
Or it is necessary for the action "PromUA / Import orders to OneBox" to refine the checkbox, for example "Make the main phone number the one that came last from prom"
Original question is available on version: ru
1. The customer's phone number is 3809******20 in the order.
2. A contact was added to the order, which was found by client's mail https://rivcont.info/app/contact/409899/ (This contact already had a phone number 3809******72)
3. Accordingly added this number 33809******20 to the existing contact /409899/
4. In the order https://rivcont.info/3413386/ formed a TTN with the number 3809******72, as it was the first and main
Tell me, can we now somehow form a TTN to the phone number that came last from prom.ua?
Or it is necessary for the action "PromUA / Import orders to OneBox" to refine the checkbox, for example "Make the main phone number the one that came last from prom"
Answers:
Good afternoon, as far as I can see, everything is not quite as you describe.
Initially, the correct number was entered in the clientphone field (process client phone), but then some of the users edited the process client phone number through one of the process blocks and, accordingly, TTN began to be created for it.
Here I see several solutions to the problem:
1. You find out through which block, how and why the phone was changed. Perhaps the contact was merged with another or something else, tell us - we will fix if there is any mistake. From what I see, not only the phone number was changed, but also the name of the client, i.e. maybe they chose a different user altogether
2. We make a setting in the action of creating a TTN so that the number to which to create is taken from the additional field, when you create the process, you copy the original number in the additional field. When creating a TTN, we take the number from there, this is 1h.
Initially, the correct number was entered in the clientphone field (process client phone), but then some of the users edited the process client phone number through one of the process blocks and, accordingly, TTN began to be created for it.
Here I see several solutions to the problem:
1. You find out through which block, how and why the phone was changed. Perhaps the contact was merged with another or something else, tell us - we will fix if there is any mistake. From what I see, not only the phone number was changed, but also the name of the client, i.e. maybe they chose a different user altogether
2. We make a setting in the action of creating a TTN so that the number to which to create is taken from the additional field, when you create the process, you copy the original number in the additional field. When creating a TTN, we take the number from there, this is 1h.
03.01.2023, 18:26
Original comment available on version: ru
the history of process changes can be viewed here https://rivcont.info/app/history/orders/3413386/?systemchange=1&filter2_key=... . The field we are interested in is "Process Client Phone"
03.01.2023, 18:27
Original comment available on version: ru
Most likely, the rewriting of the full name and adding a second phone number was due to several orders from one client
1. https://rivcont.info/3413151/ - - 9:53
2. https://rivcont.info/3413177/ - - 10:01
3. https://rivcont.info/3413386/ - - 10:42
It can be seen in the history of contact changes that the phone number was added by the promo ,
Here is most likely an action once a minute to import orders from the prom.
In the first orders, the client indicated the phone number 3809******72 and mail and created a contact with the main number 3809******72
Next, the client created an order with tel. Accordingly, in the last order, the main 3809******72 was used
Do you rate this as a bug?
1. https://rivcont.info/3413151/ - - 9:53
2. https://rivcont.info/3413177/ - - 10:01
3. https://rivcont.info/3413386/ - - 10:42
It can be seen in the history of contact changes that the phone number was added by the promo ,
Here is most likely an action once a minute to import orders from the prom.
In the first orders, the client indicated the phone number 3809******72 and mail and created a contact with the main number 3809******72
Next, the client created an order with tel. Accordingly, in the last order, the main 3809******72 was used
Do you rate this as a bug?
03.01.2023, 19:02
Original comment available on version: ru
When adding a number in the contact card, as far as I remember, it is not replaced in orders. I showed above that the changes occurred exactly at the moment when the user did something on the page, i.e. if prom did it, then in the history of order changes you would see that prom did it. In this case, it is clear that the number has changed when the client or something else was changed in the order
04.01.2023, 12:06
Original comment available on version: ru
I see that the contact https://rivcont.info/app/history/users/409899/ has two phones
- 3809******72
- 3809******20
That is, it was the client's contact that was not replaced.
Most likely, through the "Fill in the contact card" interface block, they changed the name of the contact and at that moment the first phone number of the contact 3809******72 was set as the main number instead of came from prom 3809******20
- 3809******72
- 3809******20
That is, it was the client's contact that was not replaced.
Most likely, through the "Fill in the contact card" interface block, they changed the name of the contact and at that moment the first phone number of the contact 3809******72 was set as the main number instead of came from prom 3809******20
04.01.2023, 12:20
Original comment available on version: ru
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