The client of the order was tied up incorrectly due to the coincidence of the address

contact is searched only by external id phone and email, there is no address there Now in your order another customer is worth where else to look *?

[quote] Ustimenko Igor OneBox production wrote: contact is searched only by external id phone and email, there is no address there Now in your order another customer is worth where else to look *? [/quote] In two Customer Boxes, random loading of data on order customers is stored. All on the platform Good. Import Clients with Okop installed. I leave the question open and will add when there will be a new order without making changes from the managers. Fine?

[quote] Ustimenko Igor OneBox production wrote: contact is searched only by external id phone and email, there is no address there Now in your order another customer is worth where else to look *? [/quote] I found out how the incorrect data binding for the client occurs. Site on the Horosop platform. The user from his personal account places an order for another contact person, i.e. not on the data that is indicated in the profile. In the admin panel of the site, the order is placed correctly, the order placed for the contact person from the profile on the site gets into the Box. An example of an order that entered the Box https://arp.1b.app/4057/ An example of the same order in the admin panel Okop [file]19195[/file] This happens in different Boxes : https://arp.1b.app/ https://ptichkinsad.1b.app/ Can you tell me how to solve this inconsistency?

in the documentation do they have information on transferring data to whom they placed the order?

[quote] Ustimenko Igor OneBox production wrote: in the documentation do they have information on transferring data to whom they placed the order? [/quote] They have delivery_name https://horoshop.atlassian.net/wiki/spaces/DOCS/pages/25296943

can add 1 hour

[quote] Ustimenko Igor OneBox production wrote: can add 1 hour [/quote] Please provide an invoice. Thank you in advance

[quote] Ustimenko Igor OneBox production wrote: can add 1 hour [/quote] There was no account :(

[quote] Ustimenko Igor OneBox production wrote: can add 1 hour [/quote] Paid. For box https://arp.1b.app/desktop/

[quote] Tyndyk Maxim Vadimovich OneBox production wrote: Good afternoon. The setting "Do not search for a client by external ID" has been improved, which will allow you to exclude the search by the user ID of the user who placed the order. In this case, the search will take place according to the contact details specified for delivery. [/quote] Thank you! Works.