Orders without status

Good afternoon, the problem is that the person who set up the PSU for you does not understand that the actions that he put on the stage can give errors. For example: Will check the availability of products in the warehouse [file]16897[/file] at stage https://rivcont.info/admin/shop/workflowstatus/3928/action/new/ . The action switches to it as a result of the jumps on the 3 second stages and cannot switch, it receives an error. As a result - order without status. It is also possible to make the order not created at all in the system and not simply unable to go into status. But I think you will not like this option very much. What to do: create an order immediately in a status to which the system MAY switch in 100% of cases, i.e. does not set procedures that can be placed, actions and other logic. That. Stupid status "New order" on which there will be no action.

[quote] yes hong pao OneBox production wrote: Good afternoon, the problem is that the person who set up the PSU for you does not understand that the actions that he put on the stage can give errors. For example: Will check the availability of products in the warehouse [file]16897[/file] at stage https://rivcont.info/admin/shop/workflowstatus/3928/action/new/ . The action switches to it as a result of the jumps on the 3 second stages and cannot switch, it receives an error. As a result - order without status. It is also possible to make the order not created at all in the system and not simply unable to go into status. But I think you will not like this option very much. What to do: create an order immediately in a status to which the system MAY switch in 100% of cases, i.e. does not set procedures that can be placed, actions and other logic. That. Stupid status "New order" on which there will be no action. [/quote] Order https://rivcont.info/3107843/ 1. It is created by the action [file]16900[/file] in the start stage of the BP https://rivcont.info/app/workflow/147/constructor/ 2. "Stage 1" by action "Switch to stage instantly" https://rivcont.info/admin/shop/workflowstatus/4026/action/new/ "stage 2" 3. Switch "Stage 2" with the action "Change business process and status of current, parent and all subordinate tasks" in BP and stage https://rivcont.info/admin/shop/workflowstatus/3964/action/new/ - on this At this stage, the process has two actions that create two branches (we analyze both): The first line: - "Change the business process and stage depending on the values of the fields" - switches to the stage https://rivcont.info/admin/shop/workflowstatus/3973/action/new/ in which it can hang and not jump, because the switch is ongoing crown or the action: "Switch to stage XXX after the end date" or the action "Change the stage of the process in OneBox based on CS-Cart". The second branch: - "Switch to stage XXX after the completion date" switches immediately with crown, that is, the process may already hang at stage https://rivcont.info/admin/shop/workflowstatus/3964/action/new/ and not jump further. But, even if the process jumps further as you wrote in the "recalculate" stage https://rivcont.info/admin/shop/workflowstatus/3928/action/new/, then with the action "Check the availability of products in the warehouse" if it throws an error, according to the description "If the stage is selected" Switch the process to the status if there is not enough product", then instead of the error - the action will switch the process to the selected stage" should be translated into the stage [file]16901[/file] https://rivcont.info/admin/ shop/workflowstatus/3922/action/new/ where the stage can successfully hang and not jump further, because the switch will work with crown only after 5 days (actions: Set the execution (completion) date of the process/ Switch to stage XXX after the completion date) It seems to me personally that we have enough statuses in which the system CAN switch to 100% and not jump further. This BP has been working successfully for more than a year, and as a result of an error in the system, it is now knocking out orders without status, which employees cannot process and the company is losing money. Please check again

Added for the first branch at the stage https://rivcont.info/admin/shop/workflowstatus/3964/action/new/ the possibility to also hang at the stage and not jump further due to the tick "Start the action once a minute (instead of going to the stage) ". But, based on the text above, it is still worth analyzing why this is happening. because last time, on July 16, our whole system was [file]16902[/file], everything also started harmlessly "there were several orders from xkart without status"