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The wrong customer is substituted in the order

The order was loaded from cs-cart
https://datapoint.center/admin/customorder/lead/2400242/edit/
The order specifies the client Herman

In boxing, a completely different client was substituted and with a different mail

Please check why
Original question is available on version: ru https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор

Answers:

The action uses a search for a client by external ID by matching with the [user_id] => 1 parameter - you have it matched.
As an option - I can offer to refine the settings so as not to search by external ID - 1h
13.07.2022, 18:29
Original comment available on version: ru

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