What is the global implementation scheme of communication with the client via Viber / Telegram bot?
Someone implemented communication with the client through the Viber bot
If so, tell me what the main scheme is and how it should work
The goal is to receive confirmation from the client that he really made the order and it can be sent
If I understand correctly, the logic is as follows:
1. After creating the order, we send an SMS to the client in which we give a link to the Viber bot and in the SMS we ask the client to go to the bot and confirm the order there.
2. The client goes to the bot and confirms.
In such a scheme, it is unclear what to do next if the client is not in the database, a new task will be created and there will be several such tasks, and it is unclear how to connect this task and the client of the task with the real order.
Original question is available on version: ua
If so, tell me what the main scheme is and how it should work
The goal is to receive confirmation from the client that he really made the order and it can be sent
If I understand correctly, the logic is as follows:
1. After creating the order, we send an SMS to the client in which we give a link to the Viber bot and in the SMS we ask the client to go to the bot and confirm the order there.
2. The client goes to the bot and confirms.
In such a scheme, it is unclear what to do next if the client is not in the database, a new task will be created and there will be several such tasks, and it is unclear how to connect this task and the client of the task with the real order.
Answers:
A new client will be created and must be merged with an existing client. A task will be created for a message from Viber, this task can be linked to an order in the form of a subtask
20.10.2022, 14:39
Original comment available on version: ua
Yevgeny Kruglov wrote:
ego needs to be merged with an existing client
How do you do this process?
20.10.2022, 16:22
Original comment available on version: ua
20.10.2022, 16:24
Original comment available on version: ua
Is it somehow possible without merging contacts (you just don't want to give the manager access to merge contacts, and it seems like a complicated process)?
Maybe there is an option to somehow copy just the viberid field to the required contact?
20.10.2022, 16:40
Original comment available on version: ua
There is a system field in the contact interface settings - (user.user_viberid)
20.10.2022, 16:44
Original comment available on version: ua
Yevgeny Kruglov wrote:
There is a system field in the contact interface settings - (user.user_viberid)
OK
It can somehow be copied, for example, copied into the task, and then into the parent process, and then into the contact of the parent process, and then the contact which in the subtask is removed (by some action)?
20.10.2022, 16:48
Original comment available on version: ua
This field can be copied, and then manually added to the desired contact. I did not find automatic actions for copying this field
20.10.2022, 16:53
Original comment available on version: ua
Морозов Сергей Сергеевич
Сергей Морозов
Сергей Морозов
Leave a message in this thread and the user's contacts will be shown to you
As an option, display the "share contacts" button in the bot, the client "fumbles" the phone number, the bot gives this data to the vanbox
If OneBox already has this contact, then automatic actions can be combined with what is created after contacting the bot.
If OneBox already has this contact, then automatic actions can be combined with what is created after contacting the bot.
20.10.2022, 17:08
Original comment available on version: ua
Morozov Sergey Sergeevich
Sergey Morozov wrote:
then automatic actions can be combined with what is created after contacting the bot
Can you tell me the name of the action?
Morozov Sergey Sergeevich
Sergey Morozov wrote:
display the "share contacts" button in the bot
Can you tell me where I can see how to do it (example for Viber)?
Yevgeny Kruglov wrote:
This field can be copied, and then manually added to the desired contact. I did not find automatic actions for copying this field
Tried to copy (there is no field value, there is only a copy button)
As a result, some four-digit number, in the format 9999, was copied, then in the interface of the contact card, the field "user.user_viberid" cannot be filled in, there is no such possibility, that is, it cannot be edited.
We tried to display this field in the order interface, it seems to give the opportunity to fill in this field, but when we click to save, everything hangs
Are you sure that you can copy and paste it into the "user.user_viberid" field?
20.10.2022, 17:27
Original comment available on version: ua
Julia wrote the test:
As a result, a four-digit number of the format 9999 was copied
This number was the contact ID
20.10.2022, 17:34
Original comment available on version: ua
Морозов Сергей Сергеевич
Сергей Морозов
Сергей Морозов
Leave a message in this thread and the user's contacts will be shown to you
we work like this:
1. The client browses the bot contact
2. A process is created in the vanbox, and a new contact is added from Viber (his nickname)
3. A phone number is added to the process comment using the [phoneNumberViber] variable (action Добавить комментарии к процессу)
4. Next is the action "Check the presence of a phone number in the comments and combine the process client with an existing contact"
then we already understand from the client what his order is and communicate with him
1. The client browses the bot contact
2. A process is created in the vanbox, and a new contact is added from Viber (his nickname)
3. A phone number is added to the process comment using the [phoneNumberViber] variable (action Добавить комментарии к процессу)
4. Next is the action "Check the presence of a phone number in the comments and combine the process client with an existing contact"
then we already understand from the client what his order is and communicate with him
20.10.2022, 17:39
Original comment available on version: ua
Morozov Sergey Sergeevich
Sergey Morozov wrote:
we work like this:
1. The client browses the bot contact
2. A process is created in the vanbox, and a new contact is added from Viber (his nickname)
3. A phone number is added to the process comment using the [phoneNumberViber] variable (action Добавить комментарии к процессу)
4. Next is the action "Check the presence of a phone number in the comments and combine the process client with an existing contact"
then we already understand from the client what his order is and communicate with him
thank you
And somewhere you can read more in detail about bot settings (buttons, etc.)?
20.10.2022, 19:30
Original comment available on version: ua
Good afternoon!
I personally have not seen a specific description or video
link for settings your vanbox/app/viber-new/settings/
further:
it should be like this
I personally have not seen a specific description or video
link for settings your vanbox/app/viber-new/settings/
further:
it should be like this
21.10.2022, 11:15
Original comment available on version: ua
Morozov Sergey Sergeevich
Sergey Morozov wrote:
Good afternoon!
I personally have not seen a specific description or video
link for settings your vanbox/app/viber-new/settings/
further:
this is how it should be
They did so, but when we press the button, the phone does not come into the task (there is nothing in the comments), also the sending of data somehow hangs, that is, the message is usually sent quickly, but when we press the button, it somehow takes a long time to be sent
Maybe something else needs to be done, or maybe there is a nuance that a contact with such a phone already exists in the database?
21.10.2022, 12:05
Original comment available on version: ua
Morozov Sergey Sergeevich
Sergey Morozov wrote:
Good afternoon!
Good day!
Perhaps it is better to create a separate task for this question?
21.10.2022, 12:06
Original comment available on version: ua
Good day, somehow it doesn't work out well... a lot of manual work is more difficult than just in Viber... The developers, to put it mildly, did not work on something...
21.10.2022, 13:07
Original comment available on version: ua
Морозов Сергей Сергеевич
Сергей Морозов
Сергей Морозов
Leave a message in this thread and the user's contacts will be shown to you
Poltorak Sergey wrote:
Good day, somehow it doesn't work out well... a lot of manual work is more difficult than just in Viber... The developers, to put it mildly, did not work on something...
In my opinion, the developers have made the very possibility of integration, but how you will use it is another question
Ideally, it is to write your bot for your specific tasks.
Turbosms also has an opportunity to use a public account to communicate with the client (previously there was only advertising mail). A public account gives the opportunity to write to the first client and not wait for a subscription, but this is all a costly story.
21.10.2022, 14:06
Original comment available on version: ua
Морозов Сергей Сергеевич
Сергей Морозов
Сергей Морозов
Leave a message in this thread and the user's contacts will be shown to you
Julia wrote the test:
Morozov Sergey Sergeevich
Sergey Morozov wrote:
Good afternoon!
Good day!
Perhaps it is better to create a separate task for this question?
Let's
21.10.2022, 14:07
Original comment available on version: ua
Morozov Sergey Sergeevich
Sergey Morozov wrote:
Let's
Here is the task https://1b.app/ua/forum/integrations-with-vibermessaging/15625-pri-integratsii-z... ne-prihodit/
21.10.2022, 16:00
Original comment available on version: ua
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