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Write first and there are no events in contact

No write whatsapp the service supports writing first, but we cannot do this due to the lack of a button, despite the fact that telegram does not support, but it is in the list
Also, the contacts do not display events by whatsapp , although there are these events in the processes
Original question is available on version: ru

Answers:

Анатолий
Интегратор
https://bestorg.1b.app/app/contact/393/ where the portal does not work
17.10.2022, 15:56
Original comment available on version: ru

Good evening!
1. Sending messages to 1mu was not provided for in the comment block, this functionality needs to be improved. To send messages, 1m needs to use the action in the Send message to Whatsapp step.
2. To get messages into events, you need to set up an action in automation once a minute "Import Whatsapp messages into events", do you have it configured?
17.10.2022, 18:42
Original comment available on version: ru

Анатолий
Интегратор
1) So why are there buttons in the comment block, write to telegrams, instagram, etc., but you missed the WhatsApp? When can we expect a fix?
I set up sending through the procedure, but there is no event, the chat did not display https://prnt.sc/O4ipGfyZiAc7. The client has arrived. The goal is to start a correspondence with the client in order to send him files, CP and so on. And now you only need to wait from the client, as with a telegram bot. this is not the correct logic of the connection
2) Yes, they are configured, that's why they are displayed in processes in events. but there is no contact. this is mistake. Also the actions have the wrong app name
19.10.2022, 12:09
Original comment available on version: ru

Анатолий
Интегратор

Anatoly
Consulting company "Sales Bureau" wrote:
https://bestorg.1b.app/app/contact/393/ where the portal does not work

I'm waiting for an answer, by decision
19.10.2022, 12:10
Original comment available on version: ru

Анатолий
Интегратор

Bushuev Svyatoslav Yurievich
OneBox CORP wrote:
Good evening!
1. Sending messages to 1mu was not provided for in the comment block, this functionality needs to be improved. To send messages, 1m needs to use the action in the Send message to Whatsapp step.

from the application, the search for all contacts does not work in order to send him a message, Only for those that are in the history of this application, this is not true, since it is supported to write first, and what will you do if the contact has two numbers?
sending by action does not work, for numbers other than Ukraine, also an error. Probably at you there the mask is transferred or still that. The message comes to the Ukrainian number, but not to Kazakhstan, we tried different numbers. Please fix urgently
24.10.2022, 15:45
Original comment available on version: ru

Анатолий
Интегратор
Bushuev Svyatoslav Yurievich can you look and answer?
29.11.2022, 14:04
Original comment available on version: ru

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