Creation of the Viber community "OneBox - Chat/Philosophy" (open, independent, honest)

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Vladislav, good evening! OneBox official position: 1. The current forum is not moderated, we do not delete or correct anything in the comments. 2. we don't mind if someone builds communities, we're all for it. 3. but paragraph 8 of this agreement https://crm-onebox.com/ru/support/onebox-official-news/9231-snyati-vse-ogranicheniya-po-forumu-dlya-onebox-os/ does not cancel this. In simple words: do what you want, but anyone who leaves negative information on the Internet in any form and we find out about it will not be in the category of loyal customers / partners for us (immediately), and as a result, they will not be able to receive anything from OneBox for free. In even simpler words: if you or someone needs psychological relief, then there are qualified specialists for this. :)

Maxim, good evening! You forgot to add a link in the last comment "there are qualified specialists for this https://crm-onebox.com/en/partner/search/" :) Thanks for the reply - I got the hint I want to give a little advice, not even advice, but a certain signal, maybe you will listen or at least think about it For a long acquaintance with OneBox, I noticed a certain peculiarity of OneBox employees (who were involved in development) - they treated customers with some kind of disdain, in fact, there was a similar situation in relations between departments (although there were exceptions). That is, it was not a relationship in the format of a client / seller (service provider), but some kind of relationship in the style of begging, where the client acts as a beggar and asks to fix "something similar to a bug." And just such an "attitude", in my subjective opinion, played a big role in the fact that OneBox did not take off into space, although it had and has good chances. It's been a long time since I spent a lot of time on OneBox, but even now (when a lot of things have moved on this issue) there are similar things. For example, the task https://crm-onebox.com/ru/support/stock/9974-propali-vse-fotografii-so-vseh-tovarov/ The essence of the task: Customer writes: 2021-08-07 10:16:25 "I need your Emergency help (ALL DAY THE STORES HAVE BEEN AWAY WITHOUT A SINGLE ORDER)" The first reaction of the developer: 08/09/2021, Monday, 10:54 (2 days have passed since the task was set) From the developer comes a part of the exculpatory text (from the point of view of psychology) and then the conclusion "We will correct the action so that it does not do such things" In theory, the problem was solved on 08/13/2021, Friday, 18:50, that is, the problem was solved after 1 week And here, as it were, dissonance begins (these are not questions for you): 1. The new OS should essentially be better and not make such blunders 2. Why is there such a sluggish response to such an urgent problem (the client works on the OS - that is, the leader (priority client)) 3. Judging from the text of the correspondence, there is no apology from the developer or the company (the client at least lost revenue for 1 day, as a maximum for 7) I think this happens because: 1. There is no explicit punishment for a gross bug that caused direct loss of the client's finances (that is, the developer is not afraid to make a mistake, all he will lose is time for corrections - and this is experience, perhaps the one who wrote the code for this functionality reasoned like that) 2. Some kind of "robotized market" system has been built in which there is no place for customer empathy or a deep understanding of the damage to the brand (new product) Maxim, please take this comment not as an "injection", but as an attempt to help, I am not indifferent to the fate of the OneBox product (I gave part of my life to its development + I work in this system) PS: I will be able to answer in 2-3 days, since I have a limit of 1 message per day

In the past, we advertised OneBox as CRM/ERP/ready-made_solution_simplegospade. With the release of OneBox OS, everything has changed: 1. OneBox OS is a programming language, but instead of coding on it, you draw an interface and add logic based on workflows. To simplify it further: you take OneBox OS and start programming software for yourself on it. Why companies buy OneBox OS: because it's stupidly 10-15 times cheaper than hiring a php developer and cutting software for your business in any other languages or platforms. On OneBox, it's stupidly faster and ten times cheaper. This is the only key benefit. OneBox is not a service, not a support. OneBox is stupidly an economic benefit. So, if OneBox is a programming language, then what are the claims to the programming language? You have a bug in your software that you wrote on OneBox - this is your bug. And you write to the developers of the programming language "help me fix it, I need it urgently." Yes, we don’t care, although we are still relatively quick to react. If you have a bug in your java code or you lack a feature of the language - are you asking on the java forum to urgently fix your program? If you have a bug in 1C or you lack a feature of the language - do you write to the developers of 1C help-save? So what is your claim to OneBox about your bugs? 2. The structure of the company is completely different than it was before. We don't have departments. There is software (OneBox) and separately its developers / tuners / lowcoders (partners). The work model is just this: take OneBox, then either program it yourself, or hire a freelance/staff/remote developer(s). OneBox itself does not provide services to anyone. This is the same nonsense as coming to the creators of java and saying: I like your java so much, let's write me software like this in java, and then I will have a brain for you about every bug or finish that I then come up with. --- In principle, OneBox used to be a language for programming corporate software, we just never advertised it so clearly, but sat on the crm/erp/bpm approval needle. Once again: the goal of OneBox is not a service, not world peace, not super happy customers. The goal of OneBox is to give the market a kind of underprogramming language that will fire all the coders in all businesses that write software for a long time and expensively. And these coders will be replaced by non-juniors who entered-in-it 3 months ago and can, with the help of OneBox, issue corporate software faster than any seniors in the galleys. And I am aware that because of such a new model, old users cannot quickly adapt. I know that you do not want to prick me, and your post is more of a way to build a relationship.

[quote] Kupriyan Vladislav Valerievich wrote: You forgot to add a link in the last comment "there are qualified specialists for this https://crm-onebox.com/en/partner/search/" [/quote] in general, I wanted to add a link doc.ua/psychologist

[quote] Miroshnichenko Maxim wrote: So, if OneBox is a programming language, then what are the claims to the programming language? You have a bug in your software that you wrote on OneBox - this is your bug. And you write to the developers of the programming language "help me fix it, I need it urgently." Yes, we don’t care, although we are still relatively quick to react. If you have a bug in your java code or you lack a feature of the language - are you asking on the java forum to urgently fix your program? If you have a bug in 1C or you lack a feature of the language - do you write to the developers of 1C help-save? So what is your claim to OneBox about your bugs? [/quote] In my understanding, a "programming language" is a set of proven commands, functions, classes, forms that are well documented and tested in practice by experienced testers. Unfortunately, OneBox cannot boast of this yet, but there are functions (actions) that allow you to do a lot, but each function has many limitations (if we abstract to the development level, there is a text cropping function, but there are limitations, it cuts only from the left to the right) I lead to the fact that the language is still at the beta stage and still needs to be worked on (the owner of the language should invest in its development) If we talk about the programming languages \u200b\u200bthat you mentioned, they have been tested for decades, on a large scale, and the OS was just born I think that now you need to hold on to every loyal (to bugs) client, on the contrary, you behave quite rudely, as if clients with their semi-bugs are preventing you from doing something mega important. [quote] Miroshnichenko Maxim wrote: 2. The structure of the company is completely different than it was before. We don't have departments. There is software (OneBox) and separately its developers / tuners / lowcoders (partners). The work model is just this: take OneBox, then either program it yourself, or hire a freelance/staff/remote developer(s). [/quote] Perhaps legally there have been global changes, but in fact those who "sawed" the product before (Ustimenko and Co.) continue to do so now, although I could be wrong. [quote] Miroshnichenko Maxim wrote: The goal of OneBox is to give the market a kind of underprogramming language that will fire all the coders in all businesses that write software for a long time and expensively. And these coders will be replaced by non-juniors who entered-in-it 3 months ago and can, with the help of OneBox, issue corporate software faster than any seniors in the galleys. [/quote] The goal is ambitious, but judging by the discussions on this topic, there is a downside to the coin, in order to make real corporate projects in low-code systems, you need good projects or developers who will become low-code-frames (but this is a dead end for them), so how you will have to pull 50-100 actions into stages, and this still needs to be properly organized and described and, for any reason, pinned somewhere through additional fields (so that the heir understands why these actions are needed) If you have already taken the "OS OneBox - underprogramming language" course, then think about how to expand and optimize the base of the action, make some super universal action for working with fields, so that it can copy anything and anywhere, and whatever you like (in Bitrix there are quite interesting solutions https://helpdesk.bitrix24.ru/open/6908975/ ) Also, like 4 years ago, I had to deal with the KB system https://clientbase.ru/about/features/v/ A very simple and interesting solution that made it easy to do complex things I lead to the fact that now in OneBox to do something really serious (not just send an email to the client when switching to the status), you need to outline 10-20 actions and create 5-10 additional fields, and in other systems it is much easier

Further without comment. The topic was about the viber community - I answered it in detail. If you want to discuss something wrong with OneBox - create a new topic.

[quote] Miroshnichenko Maxim wrote: If you want to discuss something wrong with OneBox - create a new topic. [/quote] Ok, only with my limit of 1 message per day and 5 open tasks (which also need to be discussed), we will be discussing for at least a month :)