Mass incorrect change of IR status

Good afternoon, unfortunately we cannot give you a request and an answer in the api that we received for this TTN, because this is a large amount of data that increases every hour and we do not store it on the server in the form of logs. The api method returns the most recent TTH status, i.e. if we do now, we cannot find out which one gave X hours ago. The error can be both on the side of New Mail and on the OneBox side, if the error was on our side, most likely we would have learned about it from 40 new topics on the forum.

[quote] bu OneBox production wrote: Good afternoon, unfortunately we cannot give you a request and an answer in the api that we received for this TTN, because this is a large amount of data that increases every hour and we do not store it on the server in the form of logs. The api method returns the most recent TTH status, i.e. if we do now, we cannot find out which one gave X hours ago. The error can be both on the side of New Mail and on the OneBox side, if the error was on our side, most likely we would have learned about it from 40 new topics on the forum. [/quote] For this order https://arp.1b.app/1843/ it seems that the IR has given the status "Released" as accepted from the sender. Shipped with one register. Those. everything can be that on the part of the NP there is a failure in exactly one registry? [file]18968[/file]

[quote] bu OneBox production wrote: [quote] Morozova Olesya Olmonic - FOP MOROZOVA O.P. wrote: Those. everything can be that on the part of the NP there is a failure in exactly one registry? [/quote] Oh sure. We get the statuses from the api of the new mail. Try to write to them in support, maybe they will check for their part a possible error on these orders. Unfortunately, we cannot provide any evidence in the form of requests, so most likely they will answer you "we are fine", at least I get such answers in 4 out of 5 cases, until I show the request and the wrong answer from the api. [/quote] Thank you very much for your answer! I will write NP

please. If suddenly the error repeats, we will be able to enable logs for your project and then we will have requests and responses from the new mail api.