Incoming calls are not recorded
Возникла сложность в работе телефонии?
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Our Box has integration with Binotel. Previously, call records were saved by Box, now they are not. "Do not upload conversation recordings to Onebox" - not set. You need to keep call records. How to fix the problem?
Original question is available on version: ru
Answers:
Good afternoon. In order for calls to appear in the box and their recordings in the case of a binotel, you need to send them to the address Your box/binotel/push/complete/ . All requests from this link are recorded in the binotel-complete logs at the link http://crm.ckp.kiev.ua/admin/shop/report/logs/ . At the moment, there are no such logs, which means that binotel does not send us information about completed calls and conversation recordings. Write to Binotel support to clarify this issue.
25.05.2021, 11:45
Original comment available on version: ru
Binotel replied: Link http://crm.ckp.kiev.ua/binotel/push/complete/ added.
Calls are not recorded.
Calls are not recorded.
02.06.2021, 20:55
Original comment available on version: ru
Most likely, at the time of the push, the record is not yet available for download. We take the call record using the stats/call-record method by sending the call id from callID to binotel. We need to put logs and see what the binotel itself gives us on this call, it will take about an hour.
03.06.2021, 17:28
Original comment available on version: ru
Can I get an answer, or even a better solution?
11.06.2021, 12:38
Original comment available on version: ru
Your task is in progress. As soon as there is a decision, you will be informed.
14.06.2021, 17:32
Original comment available on version: ru
Good afternoon. Logs installed. Please make a call lasting 10-15 seconds so that binotel sends a recording and we look at the logs why it does not swing. After the call, write in the subject line the number from which or to which you called for a quick search in the logs of the call itself. Thank you!
15.06.2021, 14:09
Original comment available on version: ru
For example, such a call was made at 11:35 today. What else needs to be done?
17.06.2021, 11:41
Original comment available on version: ru
Good afternoon. Please make one more call, as the system is updated once a day, my yesterday's logs were gone today.
17.06.2021, 14:43
Original comment available on version: ru
Got a call at 10:40 today. For greater efficiency and coherence, please call me.
22.06.2021, 10:43
Original comment available on version: ru
Registered logs, call.
ps Unfortunately, I do not have the opportunity to communicate over the phone. After my answers, you should receive a message in the mail, check the mailer.
ps Unfortunately, I do not have the opportunity to communicate over the phone. After my answers, you should receive a message in the mail, check the mailer.
22.06.2021, 10:48
Original comment available on version: ru
Conversations are still not recorded. Happy Anniversary - today this task is one month old.
24.06.2021, 14:25
Original comment available on version: ru
Alena wrote:
Conversations are still not recorded. Happy Anniversary - today this task is one month old.
A very interesting joke, especially considering that you did not answer the topic several times for 5 days.
24.06.2021, 17:35
Original comment available on version: ru
On the topic of the task. Binotel in the push gives us information about the call. We get a link to the record by the stats/call-record request https://cdn0993.s3.eu-west-1.amazonaws.com/26/2696318349.mp3?X-Amz-Content-Sha25... Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAJAXVY477KWWB5YJA%2F20210624%2Feu-west-1%2Fs3%2Faws4_request&X-Amz-Date=20210624T112423Z&X-AmzA-SignedHeaders-Amzire&X-Expire=SignedHeaders=host&X-Amz0=SignedHeaders-Amz90=SignedHeaders-Amz0=Signed ef82a7e9175ba75d7dc0e7f294b45c8ad0852edf482b42e723c21f3ddb6b80ad There is no file in this link. In order to solve this issue, you need to write to the support of the binotel with the requirement to push information about the end of the call only when the call recording is available.
Also, if we now follow this link, we get an error:
<error>
<Code>AccessDenied</Code>
<Message>Request has expired</Message>
<X-Amz-Expires>900</X-Amz-Expires>
<Expires>2021-06-24T11:39:23Z</Expires>
<ServerTime>2021-06-24T14:40:09Z</ServerTime>
<RequestId>JA9861F888YGBZ6F</RequestId>
<HostId>pJ8GtDToGes8g3066H/qav2lDVnqhSPtxodkiZM0BiPoQyrfzwb/Gt33nJ0mcGUTeYSCVIdpurQ=</HostId>
</Error>
the link to the entry was received at 14:00, but in the Expires field it is written that 11:39:23, which most likely means that the link was deactivated at 11:39:23. But this is purely speculation.
As a result, in order to resolve the issue, you need to write to the binotel with clarifications:
1. Why the link is unavailable when I receive a call
2. Why the link is not available 3 hours after receiving it.
Also, if we now follow this link, we get an error:
<error>
<Code>AccessDenied</Code>
<Message>Request has expired</Message>
<X-Amz-Expires>900</X-Amz-Expires>
<Expires>2021-06-24T11:39:23Z</Expires>
<ServerTime>2021-06-24T14:40:09Z</ServerTime>
<RequestId>JA9861F888YGBZ6F</RequestId>
<HostId>pJ8GtDToGes8g3066H/qav2lDVnqhSPtxodkiZM0BiPoQyrfzwb/Gt33nJ0mcGUTeYSCVIdpurQ=</HostId>
</Error>
the link to the entry was received at 14:00, but in the Expires field it is written that 11:39:23, which most likely means that the link was deactivated at 11:39:23. But this is purely speculation.
As a result, in order to resolve the issue, you need to write to the binotel with clarifications:
1. Why the link is unavailable when I receive a call
2. Why the link is not available 3 hours after receiving it.
24.06.2021, 17:42
Original comment available on version: ru
Received a response from Binotel:
Hello!
1. Why the link is unavailable when I receive a call
- It takes a certain time to form and download the record to our server, depending on the duration of the conversation, the record can be formed within 5 minutes.
2. Why the link is not available 3 hours after receiving it.
- The call-record method returns a link that is available for 15 minutes.
If the recording is not uploaded to your server, I recommend that you send a new request when trying to play the recording in CRM.
Upon completion of the call, a POST request is sent to you with the type: apiCallCompleted, in its array a link is transmitted that requires authorization in your personal account myBusiness
This link will always be available.
Thanks
Hello!
1. Why the link is unavailable when I receive a call
- It takes a certain time to form and download the record to our server, depending on the duration of the conversation, the record can be formed within 5 minutes.
2. Why the link is not available 3 hours after receiving it.
- The call-record method returns a link that is available for 15 minutes.
If the recording is not uploaded to your server, I recommend that you send a new request when trying to play the recording in CRM.
Upon completion of the call, a POST request is sent to you with the type: apiCallCompleted, in its array a link is transmitted that requires authorization in your personal account myBusiness
This link will always be available.
Thanks
25.06.2021, 17:08
Original comment available on version: ru
Hello, can you please tell me when this issue will be resolved?
30.06.2021, 11:27
Original comment available on version: ru
Good afternoon, in order to ignore the cant from the side of the binotel, which is described in the first paragraph on our side, you need to rewrite the logic for downloading the call recording (set delays). I can do it on the mvp branch if you agree to transfer to it. It makes no sense to refine this in green-revolution, since the product branch is not supported.
30.06.2021, 13:21
Original comment available on version: ru
Can you explain what branches you are talking about? Recording calls used to work, but now it doesn’t, and do you think that these are problems with Binotel?
30.06.2021, 17:08
Original comment available on version: ru
They directly write to you "When we give you a record, it doesn't exist there yet." Yes, of course, these are problems with the biotel. They give a link to the record and there is NO record.
Alena wrote:
It takes a certain time to form and download the recording to our server, depending on the duration of the conversation, the recording can be formed within 5 minutes.
Alena wrote:
Can you explain what branches you are talking about?
you are now on the onebox-revolution release, now the current onebox-mvp release
https://crm-onebox.com/ru/version/
Alena wrote:
It takes a certain time to form and download the recording to our server, depending on the duration of the conversation, the recording can be formed within 5 minutes.
Alena wrote:
Can you explain what branches you are talking about?
you are now on the onebox-revolution release, now the current onebox-mvp release
https://crm-onebox.com/ru/version/
30.06.2021, 17:57
Original comment available on version: ru
you can just write in this topic what you want to go, i.e. you just need confirmation of consent on the forum
01.07.2021, 10:35
Original comment available on version: ru
Updated. Boxing will be available in a few minutes. After it becomes available, please make a test call, in 15-20 minutes after the call, in theory, a recording should appear
02.07.2021, 15:41
Original comment available on version: ru
http://crm.ckp.kiev.ua/admin/shop/report/event/?evtype=call&direction=&s... &subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox= here I see a recording of the last call and can listen to it, which means that we have successfully adjusted to the conditions of the binotel.
02.07.2021, 17:34
Original comment available on version: ru
You see, I see, but our other employees do not.
05.07.2021, 13:49
Original comment available on version: ru
There is an access right "Playback call records", most likely your employees do not have this right in the access rights.
05.07.2021, 14:03
Original comment available on version: ru
I added the right, but the call records did not appear.
05.07.2021, 15:14
Original comment available on version: ru
Please give a link to a user who does not see - let's see what rights he still lacks. And give a link to the call in which he does not see the record. Thank you.
05.07.2021, 15:28
Original comment available on version: ru
Test call at 14:27. The recipient of the call does not see the call recording file and other calls as well.
05.07.2021, 16:54
Original comment available on version: ru
Good afternoon. I made it so that they could view it, the user did not have enough rights to view the file itself, I added it so that if there is a right to the event, there were rights to view the file.
05.07.2021, 17:35
Original comment available on version: ru
Tell me what this setting is, I will add others.
05.07.2021, 17:39
Original comment available on version: ru
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