How to direct incoming calls to the person in charge

In the settings of the ringer, there is a check mark "Forward the call to the client's manager". You need to turn it on and, accordingly, correctly configure the rest of the integration settings

And tell me what are the correct ones? The number and login are specified in the employee, the result works (the click initiates), the templates are filled in the application. On Ringo's side, hooks are set for internal numbers 101 and others. But does Ringo still insist? That they need some kind of webhook to get the answer from CRM to send it to him

[quote] bu OneBox production wrote: In the settings of the ringer, there is a check mark "Forward the call to the client's manager". You need to turn it on and, accordingly, correctly configure the rest of the integration settings [/quote] [file]17667[/file] here

[quote] Valeria Consulting company "Sales Bureau" wrote: But does Ringo still insist? That they need some kind of webhook to get the answer from CRM to send it to him [/quote] If the setting "Forward the call to the client's manager" is enabled, when a request is made to the box at the address "/ringostat/push/" with the argument status=INCOMING or OUTGOING or IN, we search for the client in our system by the caller's phone number and if his manager is online, he has the status work and there are no other calls, he has a number with the type Ringostat with a length of 4 digits or less, then we return approximately the following in response {"dst_phone": Manager's phone number OR sip/LOGIN@sip.ringostat.com} This is all about forwarding from the box.

[quote] bu OneBox production wrote: [quote] Valeria Consulting company "Sales Bureau" wrote: But does Ringo still insist? That they need some kind of webhook to get the answer from CRM to send it to him [/quote] If the setting "Forward the call to the client's manager" is enabled, when a request is made to the box at the address "/ringostat/push/" with the argument status=INCOMING or OUTGOING or IN, we search for the client in our system by the caller's phone number and if his manager is online, he has the status work and there are no other calls, he has a number with the type Ringostat with a length of 4 digits or less, then we return approximately the following in response {"dst_phone": Manager's phone number OR sip/LOGIN@sip.ringostat.com} This is all about forwarding from the box. [/quote] [file]17690[/file] can you provide from this portal https://srm.crm-onebox.com/ to deal with the issue, thanks

https://srm.crm-onebox.com/admin/shop/report/event/?evtype=&direction=&sourceid=&status=&showhidden=-1&datefrom=&dateto=2022-09-30+23%3A59&from=&to=&channel= &subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox= here, for example, the call went to the second employee, but the person in charge did not know anything and did not come. let's send the entire log history through it

Hello, is there any solution? perhaps there are correct webhook settings on which you need to drop ringo addressing?