Several processes are created from Viber messages from one client
Good afternoon! For example, 8 processes were created for the client (screen 1 in one second, despite the fact that the automation settings do not allow this (screen 2 is the client https://crm.ohrana .ua/admin/shop/users/139697/ Logs for it are generally strange Screen 3 Here are two more clients with the same problem screen 4 Please check what the problem is, since we send a response to each message of the client, as a result, this is what clients get screen5
Original question is available on version: ru
Answers:
This error can occur when the viber did not wait for a response from the server within a certain time and sends another request. In order to avoid such a situation, the task was completed so that if we receive the same push from a viber with the same data for which we already have a message in the system, a new message would not be created. This problem with new messages from viber should no longer be relevant
15.04.2021, 17:25
Original comment available on version: ru
Maria, when the changes you indicated were made, since messages were duplicated on 14/04
15.04.2021, 17:35
Original comment available on version: ru
Shatokhina Irina wrote:
Maria, when the changes you indicated were made, since messages were duplicated on 14/04
give an example please
15.04.2021, 17:52
Original comment available on version: ru
here is a screen with process numbers , yesterday at 12-21
15.04.2021, 18:48
Original comment available on version: ru
This message was sent to the client, and the revision was designed to receive messages from the client. Apparently you are sending 2 messages to the client
16.04.2021, 09:40
Original comment available on version: ru
Maria wrote:
This message was sent to the client, and the revision was designed to receive messages from the client. Apparently you are sending 2 messages to the client
Maria, we do not create processes from the sent message, but only from the received one. You can see it in automation.
If you are talking about this message it was sent from Turbo SMS (not through a bot, but by a paid message), and the process was created not from it, but from the message As you can see in the history contact - he subscribed to viber and sent a message on 12-21 14/04, so please check why two processes were created
16.04.2021, 17:38
Original comment available on version: ru
Has the situation been repeated since yesterday?
16.04.2021, 18:43
Original comment available on version: ru
Maria wrote:
Has the situation been repeated since yesterday?
no, 14/04 last, I hope
19.04.2021, 18:05
Original comment available on version: ru
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